Jill Ward
Green Bay,WI
Summary
To obtain a challenging position utilizing my communication, leadership and organizational skills
Overview
17
17
years of professional experience
Work History
Shift Leader Manager
Goodwill NCW
12.2006 - Current
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Green Bay West High School
Green Bay, WI05.1984
Skills
- Punctual and Reliable
- Cash Handling
- Opening and closing procedures
- Handling Customer Complaints
- Decision-Making
- Customer Service
- Problem-Solving
- Critical Thinking
Timeline
Shift Leader Manager
Goodwill NCW
12.2006 - Current
High School Diploma -
Green Bay West High School