Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jill Ward

Green Bay,WI

Summary

To obtain a challenging position utilizing my communication, leadership and organizational skills

Overview

17
17
years of professional experience

Work History

Shift Leader Manager

Goodwill NCW
12.2006 - Current
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

High School Diploma -

Green Bay West High School
Green Bay, WI
05.1984

Skills

  • Punctual and Reliable
  • Cash Handling
  • Opening and closing procedures
  • Handling Customer Complaints
  • Decision-Making
  • Customer Service
  • Problem-Solving
  • Critical Thinking

Timeline

Shift Leader Manager

Goodwill NCW
12.2006 - Current

High School Diploma -

Green Bay West High School
Jill Ward