Jill Washington
New York,NY
Summary
Results-oriented HR leader with a strong history of boosting employee engagement and shaping effective policy development. Demonstrated success in leadership coaching and strategic program execution, leading to marked improvements in operational efficiency. Proficient in conflict resolution and creating collaborative workspaces, enhancing both employee satisfaction and performance management systems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner/Executive CXM
Macy's
Manhattan, NY
02.2022 - 08.2024
- Conducted annual employee performance reviews and provided feedback to improve job performance.
- Developed, implemented and monitored HR programs such as recruitment, onboarding, training, compensation and benefits.
- Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
- Assisted in the development of succession planning initiatives for key positions within the organization.
- Coached managers on best practices for effective management of their teams.
- Collaborated with senior leadership to develop strategic plans to support business objectives.
- Managed recruitment, interviewing, hiring and onboarding processes for new staff.
Executive Manager Specialized Selling
Macy's
Manhattan, NY
06.2018 - 02.2022
- Created and executed strategic plans to achieve company goals.
- Evaluated financial information and created budget forecasts for leadership.
- Defined measurable goals to drive operational success.
- Ensured compliance with company policies.
- Led efforts to maintain exceptional customer service standards.
- Facilitated teamwork among executives to enhance operational efficiency.
- Tracked market trends and industry developments.
- Resolved customer complaints promptly while maintaining positive relationships.
Store Director
Brooks Brothers
Manhattan, Nwe York
03.2013 - 11.2017
- Recruited and onboarded store staff.
- Oversaw daily operations and assessed staff performance.
- Ensured consistent customer service quality throughout all store departments.
- Created and launched effective marketing initiatives to boost store revenue.
- Facilitated regular team discussions for timely goal achievement.
- Managed creation of marketing materials for store and digital promotions.
- Coached and counseled employees on performance.
Human Resources Manager/Trainer & Recruiter
Brooks Brothers
Manhattan, NY
02.2005 - 03.2013
- Formulated effective recruitment strategies.
- Conducted thorough screenings of candidates.
- Executed background evaluations for potential hires.
- Developed job postings.
- Provided expertise in labor law issues such as FMLA and ADA.
- Kept employee records up to date per company policy and legal standards.
- Contributed to creating performance management systems.
- Fostered a harmonious workplace by resolving conflicts among personnel.
- Managed various benefit programs including medical insurance, retirement plans, and vacation policies.
Education
SHRM - Human Resources Development
Cornell University
Ithaca, NY09-2022
Bachelor of Arts - Fashion Design
Art Institute
Colorado06-1988
Skills
- Leadership Development Coaching
- Policy Improvement Recommendations
- Managing Employee Feedback Surveys
- Enhancing Compensation Plans
- Policy Development Integration
- Enhancing Employee Engagement
Accomplishments
- People Leader Award
- Store Team of the year of North America
- Outstanding Commitment to Recruiting NYC Talent
- Team Development Award NYC
Certification
- Human Resource Development, Cornell University
Timeline
Human Resources Business Partner/Executive CXM
Macy's
02.2022 - 08.2024
Executive Manager Specialized Selling
Macy's
06.2018 - 02.2022
Store Director
Brooks Brothers
03.2013 - 11.2017
Human Resources Manager/Trainer & Recruiter
Brooks Brothers
02.2005 - 03.2013
SHRM - Human Resources Development
Cornell University
Bachelor of Arts - Fashion Design
Art Institute