Jill Way
Pittsford,United States
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Community Center Supervisor
Town Of Pittsford
Pittsford, NY
05.2021 - Current
- Organized, planned, and hosted special events such as holiday parties and fundraisers.
- Oversaw daily operations of the center including staffing, budgeting, scheduling, and customer service.
- Ensured compliance with local laws and regulations related to facility operation.
- Coordinated with local businesses to provide resources or supplies for center activities.
- Provided guidance to staff members regarding policies and procedures.
- Participated in community events such as health fairs or festivals to promote the center's mission.
- Facilitated communication between participants, staff members, volunteers, and stakeholders.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Acted as consultant to community programs by interpreting regulations and policies.
Barista Trainer
Starbucks
Victor, NY
01.2006 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Created a comprehensive Barista Handbook for use as a reference guide during trainings.
- Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Monitored staff performance to ensure adherence to company standards.
- Researched current trends in the coffee industry, keeping training content up-to-date and relevant.
- Maintained records of all employee certifications and completed training sessions.
- Collaborated with Human Resources department to recruit qualified candidates for barista positions.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Encouraged staff development by organizing educational seminars related to coffee culture topics.
Education
Certificate - Education of Early Childhood
Saint John Fisher College
Rochester, NY05-1998
Associate of Applied Science - Tourism And Travel Management
Paul Smiths College
Paul Smiths, NY05-1985
Skills
- Facility Management
- Partnership Building
- Community Outreach
- Goal Setting
- Problem-solving abilities
- Multitasking
- Active Listening
- Teamwork and Collaboration
- Effective customer communication
- Professionalism
- Adaptability and Flexibility
- Time management abilities
Affiliations
- I have my own animal care and Horse training business that I have held thru all of my career in the Hospitality Industry
Timeline
Community Center Supervisor
Town Of Pittsford
05.2021 - Current
Barista Trainer
Starbucks
01.2006 - Current
Certificate - Education of Early Childhood
Saint John Fisher College
Associate of Applied Science - Tourism And Travel Management
Paul Smiths College
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