Jill Wensink
Sheboygan,WI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Day Service Manager/Office Manager
Newer Beginnings LLC
Sheboygan, WI
04.2018 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Delivered department tasks and monitored performance to facilitate operations.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Informed and educated employees on changes from management.
- Resolved client complaints in a timely manner.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls and responded to emails from clients, family, and case managers.
Caregiver
Newer Beginnings LLC
Sheboygan, WI
07.2012 - 04.2018
- Assisted clients with activities of daily living, such as bathing, dressing, and grooming.
- Assisted with meal planning, grocery shopping, and preparing meals for clients.
- Fostered independence in clients while closely monitoring safety at all times.
- Performed light housekeeping duties, such as making beds, sweeping floors, and sanitizing surfaces.
- Transported clients to medical appointments and grocery shopping.
- Facilitated best care by developing a strong and trusting rapport with clients.
- Documented information in client case notes and communicated status updates with manager and care team.
Education
Child Care Services
Lakeshore Technical College
Cleveland, WI05-1992
Skills
- Staff Management
- Friendly, Positive Attitude
- Task delegation
- People skills
- Reporting and Documentation
- Time Management
- Flexible and Organized
Accomplishments
- Consistently maintained customer satisfaction.
- Promoted from Caregiver to Manager due to job performance.
- Achieved recognition by management for friendly and responsive service.
Timeline
Day Service Manager/Office Manager
Newer Beginnings LLC
04.2018 - Current
Caregiver
Newer Beginnings LLC
07.2012 - 04.2018
Child Care Services
Lakeshore Technical College
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