Jillehn Washburn
American Red Cross of Northern New England
Cabot
1
Language
24
years of professional experience
Work History
Regional Disaster Workforce Engagement Specialist
2 Years 6 Months- Support end-to-end disaster workforce lifecycle management across Vermont, New Hampshire, and Maine, including recruitment, onboarding, training, qualification, deployment, engagement, and retention.
- Coordinated regional workforce mobilization and deployment operations, aligning qualified responders with mission requirements while enhancing staffing, screening, and workforce care initiatives.
- Serve as the primary workforce coordination resource for regional leadership and responders, deployment opportunities, and readiness requirements.
- Collaborate with regional leadership to forecast workforce capacity needs and maintain a robust, mission-ready responder pipeline.
- Oversaw disaster workforce training strategy and execution, managing Disaster Training Institute planning, EDGE administration, and delivery of instructor-led, virtual instructor-led, and web-based training.
- Monitor qualification, advancement, and leadership readiness to support responder development and career progression.
- Ensure deployment readiness by supporting onboarding, systems access, resource allocation, and workforce preparedness communications.
- Supported post-deployment engagement through coaching, recognition, and performance feedback.
- Serve as a Disaster Training Institute instructor, facilitating basic, virtual, and advanced training programs that prepare responders for effective disaster operations and workforce readiness initiatives.
Director of Academic Operations, Academic Records & Registrar (retired)
4 Years 1 Month- Led academic operations strategy and administration, overseeing systems, processes, and initiatives that supported the student experience from admission through graduation.
- Directed student records, registration, enrollment management, and academic compliance functions, ensuring accuracy, efficiency, and regulatory adherence.
- Provided leadership for academic operations initiatives that enhanced collaboration, operational effectiveness, and the overall student experience.
- Collaborated across academic and administrative departments to streamline processes and strengthen student-centered operations.
- Oversaw implementation and optimization of key academic technology platforms, including Canvas, Anthology, and Slate, enhancing user experience and operational efficiency.
- Acted as Registrar, maintaining the integrity of academic records, degree audits, registration processes, and institutional policies.
- Managed institutional reporting requirements and maintained compliance with state, federal, and accrediting agency regulations.
- Acted as IPEDS Keyholder, coordinating institutional data collection, validation, and federal reporting.
- Acted as Principal Designated School Official (PDSO) for SEVIS, managed international student records and maintained compliance with U.S. immigration regulations.
- Led academic operations initiatives that improved collaboration and operational effectiveness, positively impacting the student experience.
- Oversaw all aspects of the academic records transition during the college closure
Temporary Disaster Employee-Workforce Mobilization & Support
2 Months- Engaged veterans and community partners to fulfill critical volunteer staffing needs for Afghanistan Repatriation operations at military bases nationwide.
- Coordinated volunteer activities, including outreach, screening, onboarding, tracking, and deployment preparation to ensure effective staffing.
- Collaborated with cross-functional stakeholders in daily planning and situational briefings to align resources with operational priorities and enhance mission effectiveness.
- Documented operational outcomes and developed after-action reports to inform future response planning and process improvements.
Staff Trustee to the Board of Trustees
9 Months- Elected by peers to complete a colleague's term on the Board of Trustees for a nonprofit higher education institution. [I did not choose to run for re-election]. Contributed to governance oversight, strategic planning, and policy discussions that shaped college's long-term success. Collaborated on Diversity, Finance, and Academic Committees to influence institutional priorities, budget considerations, and initiatives supporting an inclusive campus community.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Enrollment & Records Administrator
1 Year 2 Months- Directed enrollment management operations across three campuses, overseeing student progression and delivering high-quality service throughout the student lifecycle.
- Managed all graduation and commencement activities, including degree audits, academic eligibility reviews, and conferral processes for graduating students.
- Forged partnerships with faculty and staff to enhance student experience and advance student success outcomes.
- Implemented process improvements that strengthened collaboration across departments and enhanced service delivery.
Transcript Writer
7 Months- Compiled, prepared, and verified academic transcripts using paper records, microfilm archives, and electronic student information systems to ensure compliance with institution-specific policies and guidelines.
- Conducted detailed records research and analysis to ensure the accuracy, completeness, and integrity of student academic histories.
- Edited, proofread, and quality-checked transcripts to maintain compliance with institutional standards and regulatory requirements.
- Documented transcript production metrics and processing timelines to enhance workflow management and support operational reporting.
- Retrieved and consolidated student data from various sources to produce accurate official academic transcripts and records.
Front of the House, Prep Cook & Baker
1 Year 3 Months- Provided food service and hospitality support for academic residency programs, enhancing learning experiences for students and faculty during intensive on-campus sessions.
- Assisted with meal preparation, baking, and customer service, ensuring high standards of quality and cleanliness for guest satisfaction.
- Contributed to a positive campus environment, improving overall residency experience for participants.
Parent & Family Relations Coordinator
2 Years 4 Months- Led parent and family engagement initiatives that fostered strong partnerships between families and Rocky Mountain College, supporting student success, retention, and campus connection.
- Designed and executed high-impact family programming and signature campus events that enhanced institutional engagement and strengthened the college community.
- Developed strategic communications for families of first-year students through monthly newsletter featuring academic resources, student development opportunities, and campus updates to enhance family engagement.
- Launched and managed care package and "Sweet Treats" program, creating meaningful touchpoints that fostered student morale and increased family involvement.
- Partnered with campus departments to cultivate welcoming, supportive environment for students and families throughout collegiate experience.
Veterans Support Coordinator
3 Years 4 Months- Advised and supported veteran and military-affiliated students on academic, financial, and campus resource navigation from enrollment through graduation.
- Guided students in understanding and accessing military and veterans' educational benefits, collaborating with Registrar and Financial Aid offices to ensure compliance and accurate processing.
- Served as an advocate for military-affiliated students, helping address academic, personal, and institutional challenges through individualized support and referrals.
- Developed programs and initiatives that enhanced student engagement, retention, and success among veterans and service members.
- Collaborated with faculty, staff, and community partners to strengthen services and resources available to veteran and military-connected students.
- Coordinated outreach efforts and educational programming to raise awareness of veteran student needs, fostering an inclusive campus culture.
- Monitored student progress and provided proactive support to encourage academic achievement and persistence.
- Cultivated relationships with military installations, veterans' organizations, and community partners to enhance support networks and opportunities for students.
Community Engagement Coordinator
5 Years 4 Months- Led the development and implementation of campus-wide community engagement initiatives, strengthening partnerships between Rocky Mountain College and local nonprofit, educational, and civic organizations.
- Administered off-campus Federal Work-Study program, connecting students with community-based employment and experiential learning opportunities.
- Provided leadership, guidance, and assessment for student volunteer and service programs, promoting civic engagement and community impact.
- Designed and implemented sustainable signature service events that increased student participation and reinforced the college's commitment to community engagement.
- Directed the AmeriCorps Campus Service Team, supporting K-12 student success initiatives through service, mentorship, and educational outreach.
- Developed community partnerships that expanded service-learning opportunities and enhanced collaborations between students and local organizations.
- Created and oversaw the Bears and Cubs Mentoring Program, fostering mentorship, leadership development, and positive outcomes for participating students.
- Co-led an annual student service immersion trip to Salt Lake City, coordinating logistics, partnerships, and student engagement activities.
- Oversaw community-engaged learning partnerships, aligning institutional goals with academic outcomes and community needs.
AmeriCorps-Campus Corps
2 Years- Planned and implemented National Days of Service projects, engaging students in meaningful volunteer opportunities that addressed community needs and strengthened civic responsibility.
- Enhanced student participation in volunteer and service-learning activities through targeted outreach and program development, contributing to a more engaged campus community.
- Increased student participation in volunteer and service-learning activities through targeted outreach, program development, and campus engagement initiatives.
- Created strategies for direct service experiences, connecting students with local nonprofit organizations to deepen their understanding of community challenges.
- Coordinated disaster response and readiness training opportunities for college students, preparing volunteers to support local and national emergency response efforts.
- Supported collaborative partnerships between Montana colleges and the American Red Cross to advance disaster preparedness, volunteer engagement, and community resilience.
- Built relationships among higher education institutions, nonprofit organizations, and community stakeholders, strengthening service initiatives and amplifying community impact.
Special Event Coordinator
2 Years- Served as the primary point of contact for clients, vendors, and campus partners throughout the event lifecycle, from planning through execution.
- Managed event logistics including scheduling, space reservations, catering coordination, lodging accommodations, technology needs, and on-site support.
- Planned and coordinated conferences, weddings, campus guest visits, and other non-academic events hosted by the college.
- Collaborated with faculty, staff, and external organizations to deliver successful events that enhanced guest experiences.
- Managed event budgets, contracts, and operational details to ensure financial accountability and uphold service quality.
- Coordinated college facility usage to maximize event success and support institutional revenue-generating opportunities.
- Represented college to community partners, visitors, alumni, and external organizations, building relationships that strengthened community engagement.
- Resolved event-related challenges and adjusted plans to ensure seamless execution and client satisfaction.
Residency Assistant, Facilities
1 Year- Served as an on-site resource for adult learners during intensive academic residency programs, providing guidance, support, and problem resolution.
- Assisted with residency logistics, including check-in and check-out processes, event coordination, and campus resource navigation.
- Fostered community among diverse adult learners through engagement activities and informal support, enhancing peer connections and overall residency satisfaction.
- Collaborated with faculty and staff to create a positive residency experience aligned with academic program goals, facilitating effective learning and participation.
- Fostered community among diverse adult learners through engagement activities and informal student support.
- Responded to student concerns and facilitated appropriate referrals to campus resources and support services.
- Promoted a welcoming, inclusive, student-centered environment for learners balancing academic, professional, personal responsibilities, contributing to overall student well-being.
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Timeline
Regional Disaster Workforce Engagement Specialist
American Red Cross of Northern New England
04.2024 - CurrentRead More
Temporary Disaster Employee-Workforce Mobilization & Support
American Red Cross
09.2021 - 11.2021Read More
Director of Academic Operations, Academic Records & Registrar (retired)
Goddard College
10.2020 - 11.2024Read More
Staff Trustee to the Board of Trustees
Goddard College
02.2020 - 11.2020Read More
Enrollment & Records Administrator
Goddard College
08.2019 - 10.2020Read More
Transcript Writer
Goddard College
01.2019 - 08.2019Read More
Front of the House, Prep Cook & Baker
Goddard College
12.2017 - 03.2019Read More
Parent & Family Relations Coordinator
Rocky Mountain College
08.2015 - 12.2017Read More
Veterans Support Coordinator
Rocky Mountain College
08.2014 - 12.2017Read More
Community Engagement Coordinator
Rocky Mountain College
08.2012 - 12.2017Read More
AmeriCorps-Campus Corps
American Red Cross of Montana & Rocky Mountain College
08.2010 - 08.2012Read More
Special Event Coordinator
Goddard College
08.2003 - 08.2005Read More
Residency Assistant, Facilities
Goddard College
08.2002 - 08.2003Read More