Jill R. Gould

Work History

Dress Specialist/Consultant

David's Bridal

Plymouth Meeting, PA

03.2010 - 05.2012

Boosted customer experiences by delivering pleasant, friendly customer service, along with accurate information and specific details about store merchandise.
Collected, arranged and input information into database system for each client's special event wishlist available in store nationwide and online.
Helped customers complete purchases, locate items and apply for store credit card.
Greeted customers and helped with product questions, selections and purchases.
Checked pricing, scanned items, and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Organized store merchandise racks and displays to promote and maintain visually appealing environments (per management/corporate request).
Stocked merchandise, clearly labeling items, and arranging according to color and size.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Offered each customer, the absolute best possible personal service to make their experience as magical and special as possible, along with boost sales and customer satisfaction, while building a professional relationship with each client.
Answered questions about store policies and addressed customer concerns.
Informed customers of current store promotions to encourage additional sales purchases.
Folded and arranged merchandise in attractive displays to drive sales.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Answered customer telephone calls promptly to avoid on-hold wait times, provided I did not have clients I was currently working with.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Recommended products to customers, thoroughly explaining details.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Associate

Toys R Us/Babies R Us

King of Prussia, PA

10.2010 - 12.2010

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome customers.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Greeted customers and helped with product questions, selections and purchases.
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Offered each customer, personal service to boost sales and customer satisfaction.
Answered questions about store policies and addressed customer concerns.
Informed customers of current store promotions to encourage additional sales purchases.
Folded and arranged merchandise in attractive displays to drive sales.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Helped customers locate products and checked store system for merchandise at other sites
Engaged with customers to build rapport and loyalty
Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Solved customer challenges by offering relevant products and services

Sales

JGO Advertising

King of Prussia, PA

08.2009 - 12.2009

Worked to build relationships with customers and built potential for additional sales.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Engaged customers in social conversations to create pleasant and easy buying experience.
Listened to clients and introduced solutions to satisfy business and personal needs.
Informed customers of current promotions to encourage additional sales purchases.
Balanced and organized cash by handling cash, counting change and credit card transactions.
Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
Improved customer service and telecommunication skills to build lasting relationships.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Managed customer from initial contact to closing with attention to detail to build loyalty.
Provided product benefits and advantages and discussed pricing with interested parties.
Approached potential customers to initiate conversations to determine buying preferences.

Machinist

Markel Corporation

Plymouth Meeting, PA

08.2007 - 08.2009

Took measurements and marked material for cutting or shaping.
Checked output for consistency with specifications and discarded defective items.
Fabricated and shaped parts for high performance cars out of plastics and metal composites.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Closely monitored equipment to detect and report malfunctions and prevent accidents.
Manually set up machinery.
Operated and maintained up to 4 or 5 different machines to fabricate plastic products at different times.

Legal Office Clerk

Montgomery County Courthouse

Norristown, PA

07.2005 - 04.2006

Interacted with customers by phone, email or in-person to provide information.
Provided clerical support to company employees by copying, faxing and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Maintained organized files to support team needs and maximize performance.
Carried out administrative tasks by communicating with other courthouse personnel, lawyers, defendants, and the general public, distributing mail, time stamping all incoming legal documents. sealing legal documents.
Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Kept reception area clean and neat to give visitors positive first impression.
Delivered clerical support by handling range of routine and special requirements.
Checked documentation for accuracy and validity on updated systems.
Handled incoming business and client requests for information.
Opened and properly distributed incoming mail to promote quicker response to legal inquiries.
Managed multiple projects simultaneously using organizational and analytical skills.
Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
Received and routed business correspondence to correct departments and staff members.

Teacher

Children's Beginning Knowledge Learning Corp.

Conshohocken, PA

04.2002 - 07.2005

Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Incorporated multiple types of teaching strategies into classroom.
Planned and implemented integrated lessons to meet national standards.
Promoted physical, mental and social development using classroom games and activities.
Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Supervised learning groups of students in classroom stations.
Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
Completed daily reports, meal count sheets and attendance logs.
Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
Fostered team collaboration between students through group projects.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Educated students in foundational concepts such as shapes, numbers and letters.
Gave one-on-one attention to children while maintaining overall focus on entire group.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Applied play-based strategies to provide diverse approaches to learning.
Monitored students' academic, social and emotional progress and recorded in individual files.
Assisted and supervised 4-10 children through entire school day per state mandated ratios
4 Infants (6weeks-12months) :1 teacher
5 Toddler (12months-18months) :1 teacher
6 2ysr olds :1 teacher
10 3yrs old & up :1 teacher
Addressed behavioral and learning issues with parents and daycare management.
Promoted sensory development by providing access to different textures.
Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Allowed for ample outdoor discovery time in schedule each day.
Supervised students and enforced discipline during all Head Start activities. (when I had older kids)
Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Helped new preschool children get used to classes by giving one-on-one support.
Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Enhanced 2-year-old and older students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.

Assistant Teacher

Montgomery Early Learning Center

Plymouth Meeting, PA

08.1999 - 12.1999

Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
Provided one-on-one and group-based learning support to maintain student progress and development.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Maintained effective schedule balance between rest periods, active play and instruction.
Kept notes of behavior issues, food served and medications administered to children.
Incorporated music and play into developmentally appropriate activities.
Enforced rules and managed behavior through developmentally appropriate discipline.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Monitored entrances and exits to maintain safety and organized environments.

Summary

Overview

Work History

Dress Specialist/Consultant

Sales Associate

Sales

Machinist

Legal Office Clerk

Teacher

Assistant Teacher

Education

Associate of Applied Science - Medical Billing And Coding

Associate of Applied Science - Medical Coding And Billing

High School Diploma -

Accomplishments

Timeline

Work Availability

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