Jill Hanson
Austin,TX
Summary
I'm a seasoned customer service and management professional with decades of experience across many fields, including finance, hospitality, and education. I'm accustomed to fast-paced environments and adapt easily to new roles. Through my experiences, I have gained polished interpersonal communication skills, exceptional problem-solving and critical-thinking skills, and have a proven track record for working independently and as a contributing team member.
Overview
22
22
years of professional experience
Work History
Substitute Teacher K-12
Dripping Springs ISD
Dripping Springs, TX
08.2021 - 06.2022
- I was a substitute teacher and teacher's aide for Dripping Springs Independent School District, and I was fortunate to gain classroom teaching experience with elementary school, middle school, and high school students.
Marketing Creative & Sales Operations
Tawkify
San Francisco, CA
08.2019 - 04.2022
- Worked in conjunction and in collaboration with the content, creative, and adjacent teams to prepare and coordinate social media initiatives that support marketing strategy across relevant platforms; campaign content ideation, creation, strategic dissemination, and performance; monitoring and maintaining continuity of brand standards across social platforms; awareness of social media trends.
Talk Radio Host
THE Q.PSIENCE PROJECT/KGRA Digital Broadcasting Station
UT
05.2014 - 01.2021
- Recruited by station Founder/President in 2014 to bring my research to a global audience in the form of a live weekly 2 hr show.
Event MOD, General Store Supervisor
Saratoga Springs
Saratoga, CA
03.2019 - 11.2019
- Seasonal MOD for corporate events and weddings at the San Francisco Bay Area's oldest picnic venue. Responsibilities included food service, bartending and beer tending for parties of up to 2,500 guests; RV office/general store administration.
Distillery Tours & Tastings Shift Lead, Spirits Educator
Hangar 1 Vodka
Alameda, CA
05.2017 - 01.2019
- Shift Lead overseeing up to 5 employees, responsible for displaying multi-layered knowledge of brand and industry products, and processes; managing tasting room staff and customer satisfaction; educating patrons on the technical and creative process of spirits distillation from farm to table, including niche knowledge of local wines and terroir.
- Brand Ambassador, representing the brand at major VIP events around the Bay Area.
- Skills: Micros POS System, cash reconciliation.
Executive Assistant to the CEO
FixYa, Inc
San Mateo, CA
03.2010 - 08.2010
- Executive Assistant to the CEO tasked with communications, ; assisted the Operations Manager with recruiting, hiring coordination, and the administration of benefits; drafted manuals and internal/external communication templates; managed Executive calendars & correspondences; travel & destination arrangements for all departments; expense report reconciliation; front line issue resolution and escalation for all US customers; established and maintained company intranet site as well as all internal forms and documents.
Customer Service Manager, Operations Manager/Executive Assistant
Trilithon, Inc
Sunnyvale, CA
02.2006 - 12.2009
- As a founding employee in my position, I defined internal policies, procedures, and corporate job descriptions; defined corporate financial procedures and performed all financial transactions; drafted all company documents, forms, and product and policy manuals; contracts & vendor management; document control and retention protocols.
Manager Business Development & Operations, Branch Manager
Baxter Credit Union
Fremont, CA
08.2006 - 12.2007
- As the manager of a new branch, I established and implemented regional policies and procedures and managed member services at five San Francisco Bay Area sites. I was responsible for all aspects of branch administration and success, including talent management, employee retention, and professional development; coaching, training, and development; mentoring; performance appraisals, rewards, and recognition; business development, planning, and target marketing; branch security and audits; all cash vault transactions and procedures; loan processing and underwriting; member cash management and credit assessment; and large event planning and conducting seminars.
Sr. Customer Service Specialist
Union Bank of California
Gilroy, CA
08.2005 - 06.2006
- As a senior teller, I was responsible for accuracy in personal and vault cash handling responsibilities as well as superior customer service and issue resolution and ATM and safe deposit box maintenance.
Assistant Restaurant Manager
Cafe Espress
Flagstaff, AZ
08.2004 - 03.2006
- I was responsible for co-managing the Cafe Espress kitchen on the Coconino Community College Campus in addition to the main restaurant, offering casual to black-tie food service and a coffee bar.
Corporate Trainer, Teller Supervisor
Mountain West Bank, NA
Missoula, MT
12.2000 - 08.2004
- As the second-line Operations Manager I supervised and managed up to 12 tellers, trained all incoming tellers for all six MWB branches across Montana, and held ultimate responsibility for the security and accuracy of corporate and branch vaults, and vault audits. Other responsibilities included drafting the organization's operations manual, verifying Federal Reserve shipments, producing loan documentation and reconciliations of all loans over $250K, as well as new accounts and GL reconciliation.
Education
Master of Arts degree - Interdisciplinary Studies/Omnibiology
Prescott College
08.2024
Graduate Coursework - Consciousness & Transformative Studies
John F. Kennedy University
01.2015
Bachelor of Arts - Interdisciplinary Studies
California Institute of Integral Studies
08.2013
Undergraduate Coursework - Chemistry & Forensic Science
Coconino Community College
01.2005
Undergraduate Coursework - Art, Anthropology & Astrophysics
The University of Montana
01.1997
Skills
- Customer service & office administration, management
- Employee training & mentorship
- Public speaking & communications
- Social media marketing & management
- Research & interviewing
- Document management
- Google Suite
- Aloha POS & Micros POS
- Zendesk
- Content marketing
- Content creation
Personal Information
Title: Customer Service & Education Professional
Timeline
Substitute Teacher K-12
Dripping Springs ISD
08.2021 - 06.2022
Marketing Creative & Sales Operations
Tawkify
08.2019 - 04.2022
Event MOD, General Store Supervisor
Saratoga Springs
03.2019 - 11.2019
Distillery Tours & Tastings Shift Lead, Spirits Educator
Hangar 1 Vodka
05.2017 - 01.2019
Talk Radio Host
THE Q.PSIENCE PROJECT/KGRA Digital Broadcasting Station
05.2014 - 01.2021
Executive Assistant to the CEO
FixYa, Inc
03.2010 - 08.2010
Manager Business Development & Operations, Branch Manager
Baxter Credit Union
08.2006 - 12.2007
Customer Service Manager, Operations Manager/Executive Assistant
Trilithon, Inc
02.2006 - 12.2009
Sr. Customer Service Specialist
Union Bank of California
08.2005 - 06.2006
Assistant Restaurant Manager
Cafe Espress
08.2004 - 03.2006
Corporate Trainer, Teller Supervisor
Mountain West Bank, NA
12.2000 - 08.2004
Master of Arts degree - Interdisciplinary Studies/Omnibiology
Prescott College
Graduate Coursework - Consciousness & Transformative Studies
John F. Kennedy University
Bachelor of Arts - Interdisciplinary Studies
California Institute of Integral Studies
Undergraduate Coursework - Chemistry & Forensic Science
Coconino Community College
Undergraduate Coursework - Art, Anthropology & Astrophysics
The University of Montana
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