Jillian Amaral
Summary
Multitalented professional with strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Proven ability to coordinate event planning and meeting preparation.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Executive Assistant
Fidelity Investments
Smithfield, RI
08.2022 - Current
- Prepared & organized reports, presentations, agendas, and other documents as needed by the executive staff.
- Assisted in project management by tracking deadlines and deliverables.
- Coordinated company events and team-building activities to enhance team cohesion and morale.
- Coordinated logistics for conferences and seminars for the executive team.
- Collaborated with internal teams to create effective solutions for client challenges.
- Facilitated communication between different departments within organization.
- Monitored incoming emails and responded accordingly in a timely manner.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Managed project timelines and deliverables to ensure successful outcomes.
- Coordinated cross-functional teams to ensure successful execution of projects and campaigns.
- Managed travel arrangements and logistics for executives to ensure seamless attendance at key meetings and events.
- Supported budget tracking and expense reporting to maintain financial accuracy and adherence to company guidelines.
Physical education teacher
Foxborough Charter school
Foxborough, Massachusetts
08.2018 - 07.2022
- Developed engaging physical education curricula aligned with state standards.
- Collaborated with school administrators to create strategies enhancing physical education programs across grade levels.
- Facilitated team sports to promote collaboration and sportsmanship among students.
- Assessed student performance through observations and physical skill evaluations.
- Managed classroom behavior to maintain a positive learning environment for all students.
- Engaged parents through regular communication on student progress and physical education goals.
- Established and communicated clear objectives to maintain a consistent, learning-focused classroom environment.
Assistant Manager, Customer Service
Tavolino Restaurant
Foxborough
10.2010 - 09.2018
- Managed private events and parties on-site
- Provided customer service and assistance to customers in resolving issues and concerns.
- Supervised daily operations ensuring exceptional customer service experiences.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Resolved customer inquiries and complaints promptly and effectively.
- Trained and mentored staff in service protocols and menu knowledge.
- Implemented training programs to enhance team performance and efficiency.
- Developed training materials for new employees related to customer service protocols.
- Coordinated staff schedules to optimize coverage during peak hours.
- Developed strategies to increase customer loyalty and retention rates.
- Created survey forms to measure customer satisfaction levels with services provided.
Education
Master of Science -
Bridgewater State University
Bridgewater, MA 06.2011 - 05.2012
Bachelor of Science -
Sacred Heart University
Fairfield, CT 08.2002 - 05.2006
Skills
- Team collaboration
- Strong problem solver
- Effective communication
- Attention to detail
- Meeting preparation
- Schedule management
- Travel coordination
- Event staff management
Timeline
Executive Assistant
Fidelity Investments
08.2022 - Current
Physical education teacher
Foxborough Charter school
08.2018 - 07.2022
Master of Science -
Bridgewater State University
06.2011 - 05.2012
Assistant Manager, Customer Service
Tavolino Restaurant
10.2010 - 09.2018
Bachelor of Science -
Sacred Heart University
08.2002 - 05.2006