Jillian Amidon
Worcester,MA
Summary
Motivated Administrative Assistant with 7 years of experience offering office support in the healthcare industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
The Vascular Care Group
Worcester , MA
06.2023 - Current
- Worked with operating facilities to schedule procedures on behalf of three vascular surgeons.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided patient education and answered questions regarding the surgery process.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
Administrative Assistant
UMass Memorial Medical Center - University Campus
Worcester , MA
02.2017 - 06.2021
- Coordinated appointments, meetings and conferences.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Communicated with patients with compassion while keeping medical information private.
- Verified insurance eligibility and coverage prior to surgery.
- Communicated with patients and family members to provide updates on scheduled dates and times of operations.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
ER Unit Secretary
UMass Memorial Medical Center - University Campus
Worcester , MA
10.2015 - 02.2017
- Assisted with scheduling tests and procedures for ER patients.
- Routed laboratory or diagnostic results to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Ensured that all relevant forms were completed accurately before discharge of a patient from the ER unit.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Communicated with patients with compassion while keeping medical information private.
PCA
Americare Home Solutions
Worcester, MA
02.2012 - 10.2014
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Accompanied clients to doctor's appointments and outings when necessary.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted patients with recreational activities such as reading books or playing board games.
Education
High School Diploma -
South High School Community
Worcester, MA06-2007
Skills
- Workflow Optimization
- Clerical Support
- Minute Taking
- Spreadsheet Management
- Office Administration
- Insurance Eligibility Verification
- Multi-Task Management
- Documentation and Reporting
- Microsoft Excel
- Scheduling and Calendar Management
References
References available upon request.
Timeline
Administrative Assistant
The Vascular Care Group
06.2023 - Current
Administrative Assistant
UMass Memorial Medical Center - University Campus
02.2017 - 06.2021
ER Unit Secretary
UMass Memorial Medical Center - University Campus
10.2015 - 02.2017
PCA
Americare Home Solutions
02.2012 - 10.2014
High School Diploma -
South High School Community
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