Jillian Bair
New Kensington
Summary
Professional with solid foundation in technical support and customer service. Expertise in troubleshooting, problem-solving, and delivering clear solutions. Focused on team collaboration and achieving results. Adaptable and reliable with strong communication and technical skills. Prepared to drive positive outcomes and support organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Additionally, 20+ years of experience in radiology, clinical training, and mammography Certifications and/or specialized training, including ARRT, Mammography, Mammography Biopsy, DEXA Scan Technologist, Breath Alcohol Technician, and Certified Drug and Hearing Tester Experience in clinical, hospital, and private practice with unique experience supporting clinical education
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Advisor
Pittsburgh Paint
08.2022 - 03.2025
- Served as team lead for the Olympic brand, managing customer relations and new product training
- Developed and implemented employee training resources designed to improve customer satisfaction and relations
- Utilized Client Link to manage customer accounts
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked independently in a remote environment as well as an office setting.
Mammographer
UPMC Magee
08.2020 - 08.2022
- Performed high-quality mammography screenings for 15-20 patients daily
- Assisted physicians primarily with breast biopsies, ultrasound breast biopsies, and 3D tomography mammograms
- Collaborated with Radiologist and team to interpret patient data
- Provided patient education and managed patient care through various EHR systems including ImageCast, Clinic View, and Radiologist Imaging Manager
Radiologic Technologist
UPMC Children’s Hospital
01.2018 - 08.2020
- Performed an array of patient radiology screenings
- Supported a variety of departments including emergency, orthopedic, and operating room
- Traveled to support external ExpressCare satellite locations and outpatient facilities
- Provided clinical education to students from regional colleges
- Evaluated competencies, provided hands-on training, completed skills check-offs specific to anatomy, analyzing x-ray film, and mastering each radiology modality
Radiologic Technologist
MedExpress
07.2010 - 01.2018
- Served as sole on-site radiologic technologist
- Performed exams, documented patient information and data into medical reports, and coordinated with the Reading Radiologist
- Coordinated patient care with physicians on staff
- Completed patient charting, evaluated test results, and completed doctor orders
- Assisted with wound care and lacerations
- Performed vitals and injections
- Administered urine drug screening and breath alcohol testing
Radiologic Technologist
UPMC Monroeville
10.2005 - 07.2010
- Performed a variety of radiologic exams with diverse experience in fluoroscopy and orthopedics
- Performed cast removals and injections
- Managed the outpatient facility
Radiologic Technologist
Concentra Medical Center
11.2002 - 10.2005
- Received consecutive performance rating of 'Outstanding'
- Performed a variety of radiologic exams with diverse experience in fluoroscopy and orthopedics
- Performed cast removals and injections
- Managed the outpatient facility
- Conducted workman’s compensation injury case screenings, including health and drug screening, x-rays, and other testing
Education
Associate of Science - Radiology Technology
Pennsylvania State University
08.2002
Skills
- Customer service
- Employee training
- Technical problem solving
- Client relationship management
- Remote communication
Certification
- Registered Radiologic Technologist (ARRT), 01/22
- Certified Mammographer, 01/21
Timeline
Technical Advisor
Pittsburgh Paint
08.2022 - 03.2025
Mammographer
UPMC Magee
08.2020 - 08.2022
Radiologic Technologist
UPMC Children’s Hospital
01.2018 - 08.2020
Radiologic Technologist
MedExpress
07.2010 - 01.2018
Radiologic Technologist
UPMC Monroeville
10.2005 - 07.2010
Radiologic Technologist
Concentra Medical Center
11.2002 - 10.2005
Associate of Science - Radiology Technology
Pennsylvania State University
Similar Profiles
Omar GalesOmar Gales
Account Development Manager at Pittsburgh Paint CompanyAccount Development Manager at Pittsburgh Paint Company
Rocio BautzRocio Bautz
Special Education Teacher at Pittsburgh Public School: Pittsburgh Sterrett 6-8Special Education Teacher at Pittsburgh Public School: Pittsburgh Sterrett 6-8
Luis Alfredo Velez RenteriaLuis Alfredo Velez Renteria
Health Science Research Fellow at University of Pittsburgh, University of Pittsburgh Medical Center, UPMCHealth Science Research Fellow at University of Pittsburgh, University of Pittsburgh Medical Center, UPMC