Jillian Baldis
Gallatin,TN
Summary
Sociable and skilled person at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly stations, making personalized routines and managing duties efficient and smooth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Publix
Gallatin, TN
11.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored 6 self-checkout systems and provided help in resolving complex problems.
- Helping with cleaning protocol to ensure store stays at optimal cleanliness level.
Head Lifeguard
Gallatin Country Club
Gallatin, TN
05.2022 - Current
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Reduced response time to emergencies by conducting regular lifeguard drills and training sessions.
- Improved team communication through the implementation of daily briefings and debriefings.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.
- Facilitated collaboration among staff members through regular meetings and open channels of communication.
- Optimized facility usage by coordinating scheduling for swim lessons, special events, and lifeguard rotations.
- Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
- Hired approximately 15 lifeguards to work the summer seasons
Cashier
Big Lots
Gallatin, TN
01.2021 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Receptionist
Anova Medical Associates
Gallatin, TN
06.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Restaurant Waitress
Gallatin Country Club
Gallatin
05.2019 - 05.2020
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in sink.
- Welcomed guests with personable attitude and smile.
- Supported needs of 3-person wait staff who attended to specific needs of countless customers daily for sit dow restaurant with social relevancy and intentionality.
Education
Bachelor of Science - Physical Sciences
Tennessee State University
Nashville, TN12.2023
High School Diploma -
Gallatin High School
Gallatin, TN05.2019
Skills
- Relationship management
- Regulatory compliance
- Service prioritization
- Caring
- Attention to detail
- Payment Collection
- Customer Service
- First and CPR Instruction
- Staff Supervision
- Salesmanship
- Administrative Support
- Bookkeeping
Accomplishments
Currently co-authoring a paper that will be published in Orlando this fall on Pediatric burns and how they affect childhood development physically and mentally.
Additional Information
- Spent time in Ecuador volunteering with a nurse helping treat people at a church.
- Spent time volunteering with Gallatin Girl's Cotillion at Christian Towers for three years helping the elderly.
Affiliations
- I am a middle school youth group leader at my local church.
Certification
I am CPR/AED certified.
Timeline
Cashier
Publix
11.2022 - Current
Head Lifeguard
Gallatin Country Club
05.2022 - Current
Cashier
Big Lots
01.2021 - 05.2021
Receptionist
Anova Medical Associates
06.2020 - 12.2020
Restaurant Waitress
Gallatin Country Club
05.2019 - 05.2020
Bachelor of Science - Physical Sciences
Tennessee State University
High School Diploma -
Gallatin High School