Jillian Baptiste
Longwood,FL
Summary
Dedicated Customer Service Representative with 12 years of experience providing quality care for the ultimate customer satisfaction. Proven ability to establish and maintain excellent communication furthermore relationships with clients. Committed to addressing customer concerns effectively while maintaining a calm professionalism. Background includes call center roles, retail, and hospitality coordinating. Excellent time management skills combined with a superior knowledge of the customer service industry and coaching. Fluent communicator, hardworking, and ready to join a new team.
Overview
9
9
years of professional experience
Work History
PI Case Consultant
Morgan & Morgan
Longwood
06.2024 - Current
- Maintained up to date knowledge of client information and case details
- Conduct personal injury consultations to potential clients while expressing empathy, kindness while maintaining professionalism
- Schedule and set call backs, send and obtain signed retainers, navigate multiple software applications
- Handle large volume of calls on a day to day basis with a sense of calmness and outstanding work ethic
- Work to understand the needs of each customer while communicating with other team members to provide outstanding service
Trainer & Relief Coordinator
Walt Disney World
Lake Buena Vista
05.2018 - 07.2023
- Greeted customers with enthusiasm, delightful and helpful attitude
- Provided guests and potential guests with up to date information about resort offerings and park experiences
- Ensure operational compliance with food preparation, food safety and loss prevention standards are met to adhere government health regulations
- Responded to guest complaints in a professional and effective way
- Motivate and mentor cast members with the ability to navigate and lead within constant change
- Ensure all cast members have a clear understanding of their responsibilities, provide helpful guidance to each team member and stimulate productive discussion sessions for positive action with the goal of increasing the restaurants reputation through fast and attentive service
- Demonstrate by leading with example proper use of POS software, IPad applications and PPE when handling food items
Department Supervisor
Home Depot
Monroe
04.2016 - 05.2018
- Greeted customers in a friendly and helpful manner, fulfill online and telephone orders
- Provided high quality customer service to customers, answer all questions regarding products ans promotions
- Assist customers with product selection and supplies in addition to providing valuable input into operational and merchandising decisions to other team members
- Guide customers to locate merchandise in addition to providing providing product recommendations
- Lead, coach and develop associates within the department in order to improve their development within the department and ensure excellent customer service is provided, furthermore product knowledge
Education
Some College (No Degree) - Early Childhood Education
Rockland Community College
Suffern, NYHigh School Diploma -
Monroe Woodbury
Central Valley, NY06.2011
Skills
- Ability to Work in a Team
- Adaptability
- Customer Service
- Ability to Multitask
- Leadership Skills
- Excellent Communication Skills
- Integrity and honesty
- Client engagement
- Quality assurance
- Training and development
Timeline
PI Case Consultant
Morgan & Morgan
06.2024 - Current
Trainer & Relief Coordinator
Walt Disney World
05.2018 - 07.2023
Department Supervisor
Home Depot
04.2016 - 05.2018
Some College (No Degree) - Early Childhood Education
Rockland Community College
High School Diploma -
Monroe Woodbury