Jillian Baston

I currently work in the High Desert State Prison mailroom as an office assistant at the legal desk. In this position, I process all incoming and outgoing legal mail for all inmates in the facility. I have exceptional organization skills and keep precise logs which allow me to track mail for both inmates and their lawyers. In addition to the legal desk, I also help sort mail, use the mail machine, certified mail, search mail, answering emails and phone calls.

• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Performed data entry tasks into various computer systems accurately and efficiently.

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Provided assistance to medical staff in performing minor surgical procedures.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or LVN
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Monitored employee performance to ensure compliance with company policies and procedures.
• Assisted in training new employees on shift operations.
• Resolved customer complaints promptly and professionally.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Confirmed accuracy of daily sales reports before submitting them to management for review.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
• Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
• Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.