Jillian Brosius
Perkasie,Pennsylvania
Summary
Motivated Service advisor of 16 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head Service Advisor
Thompson Lexus
Doylestown, PA
04.2006 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed a team of technicians and made executive decisions based on experience.
- Created solutions for both client concerns and internal concerns.
Education
Bucks County Community College
Newtown, PASkills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Customer Account Management
- Progress Reporting
- Excellent Communication
- Listening Skills
- Upbeat and Positive Personality
- Customer Service
- Team Collaboration
- Upselling Products and Services
- Multitasking and Organization
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Customer Retention Strategies
- Service Order Flow
- Training Junior Team Members
- Employee Relationships
- Proactive Self-Starter
- Invoice Preparation and Processing
- Complex Product Knowledge
- Livechat Messaging
Certification
- ASE Certified
Timeline
Head Service Advisor
Thompson Lexus
04.2006 - Current
Bucks County Community College
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