Jillian Caldwell
Matteson,IL
Summary
Customer service professional with proven track record in delivering exceptional client support and resolving issues effectively. Known for strong teamwork and achieving high customer satisfaction rates. Reliable, adaptable, and skilled in conflict resolution and process optimization.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Agent
Fluke Biomedical
09.2018 - Current
- Created Return Material Authorizations
- Product Knowledge
- Oracle
- Communication
- Teamwork
911 Dispatch
City of Blue Island
06.2006 - 08.2017
- Dispatched Police, Fire & Medical
- Ability to run a multi-line emergency dispatch system
- Strong understanding of the local geography
- Ability to multi-task
- CAD
- Stayed up to date on all certifications taking every opportunity to further my knowledge
- Maintained high levels of confidentiality
- Stress Management
Education
License -
Beyond Basic Nail Academy
Posen, IL06.2017
Diploma -
Rich Central High School
Olympia Fields, IL06.1997
Skills
- LEADS
- Prioritizing
- Initiative & Problem Solving
- Technical Skills
- Adaptable
- Efficient
- Multitasking
- Communication
- Interpersonal Skills
- Attention to detail
- Organized
- Dependable
- Payment Processing
- Process Improvement
- Strategy Development
- Staff Training
- Complaint Handling
- Call Center Operations
Hobbies and Interests
- Family Time
- Movies
- Crafting
- Traveling
Timeline
Senior Customer Service Agent
Fluke Biomedical
09.2018 - Current
911 Dispatch
City of Blue Island
06.2006 - 08.2017
Diploma -
Rich Central High School
License -
Beyond Basic Nail Academy
Similar Profiles
Gage GarrisonGage Garrison
Assembler at Fluke BiomedicalAssembler at Fluke Biomedical
Birhan BölükbaşBirhan Bölükbaş
Regional Sales Manager (West Turkey & Bulgaria) at FLUKE Reliability - (Prüftechnik, Emaint, Fluke Connect, Azima DLI)Regional Sales Manager (West Turkey & Bulgaria) at FLUKE Reliability - (Prüftechnik, Emaint, Fluke Connect, Azima DLI)
Stephanie BowmanStephanie Bowman
Team Software Implementation Planner/Scheduler at eMaint- A Fluke CompanyTeam Software Implementation Planner/Scheduler at eMaint- A Fluke Company
EC-Gary Pace IIIEC-Gary Pace III
Coach at GNCCoach at GNC
Quinton SloanQuinton Sloan
E-Commerce Merchandiser/Shipping and Receiving at Fashion Footwear (The Spot for Fits and Kicks)E-Commerce Merchandiser/Shipping and Receiving at Fashion Footwear (The Spot for Fits and Kicks)