Jillian Campbell
Fairfield
Summary
Dynamic professional with a proven track record at Ponte's Diner, excelling in customer service and team collaboration. Adept at cash handling and payment processing, ensuring order accuracy and satisfaction. Leveraged strong multitasking skills to enhance workflow efficiency, contributing to a 20% increase in repeat business through exceptional service and attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Ponte's Diner
Fairfield, TX
08.2020 - 01.2022
- Provided exceptional customer service, ensuring satisfaction and prompt resolution of issues.
- Delivered food and beverages efficiently, maintaining high standards of quality and presentation.
- Assisted in training new staff on menu items and service procedures to enhance team performance.
- Collaborated with kitchen staff to ensure timely order preparation and accurate delivery to customers.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Adapted quickly to changing demands during peak hours, ensuring smooth workflow and customer service continuity.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cashier & Sales Associates
Capp's
Fairfield, TX
02.2018 - 10.2018
- Operated cash register efficiently, ensuring accurate transactions and timely customer service.
- Assisted customers with product inquiries, promoting a positive shopping experience.
- Managed cash drawer, maintaining accuracy during shifts and balancing at end of day.
- Processed returns and exchanges, adhering to store policies to resolve customer issues effectively.
- Collaborated with team members to maintain clean and organized checkout area for optimal workflow.
- Handled high-volume transactions during peak hours, demonstrating adaptability under pressure.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Sam's
Fairfield, TX
09.2017 - 02.2018
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register, ensuring accurate cash handling and balancing at shift's end.
- Maintained clean and organized checkout area for optimal customer experience.
- Collaborated with team members to streamline checkout processes during peak hours.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
Education
High School Diploma -
Fairfield High School
Fairfield, TX05-2019
Bachelor's Degree - Accounting
Navarro College
Corsicana, TX04-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Cash handling
- Attention to detail
- Payment processing
- Order accuracy
- Accurate money handling
- Time management
- Handling complaints
- Food running
Accomplishments
- Supervised team of 8 staff members.
- Opened for the morning shift taking on manager tasks
- When opening handled any cash register needs and transactions.
- Filled the diner before customers arrived so everything was ready when needed; This included preparing the cash register, getting the tea containers filled, setting up the coffee machine, getting the chip machine ready, prepping the salad bar.
Certification
- Food Handling Certificate, Ponte's Diner - 2019
Timeline
Waitress
Ponte's Diner
08.2020 - 01.2022
Cashier & Sales Associates
Capp's
02.2018 - 10.2018
Cashier
Sam's
09.2017 - 02.2018
High School Diploma -
Fairfield High School
Bachelor's Degree - Accounting
Navarro College