Jillian Carroll
Beaufort,SC
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with the regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Spine Institute of the Carolinas
Okatie, SC
02.2023 - Current
- Recorded patient vitals accurately during examinations
- Administered injections to patients following established protocols
- Assist with Epidural Steroid Injections
- Facilitated patient referrals to specialists, ensuring timely evaluations
- Order and schedule all imaging
- Transport patient to exam room
- Coordinated patient scheduling and registration to optimize orthopedic clinic visits
- Supported physicians and clinical staff with daily patient flow and documentation
- Review and record medications
Patient Care Administrator
Bone and Joint Institute of Southern Georgia
Jesup, GA
03.2021 - Current
- Created cast authorizations for Tricare and VA patients, ensuring timely access to necessary care.
- Checked patients in and out of the facility
- Processed patient referrals to specialists
- Processed insurance eligibility to facilitate patient coverage and minimize claim denials.
- Referrals
- Handled payment processing for patient accounts
- Coordinated outpatient and inpatient testing, streamlining patient flow and enhancing care continuity.
- Coordinate OV/OP Testing
- Dispatch (Part-Time)
Patient Care Coordinator / PRN
St. Josephs/Candler - Cardiology Associates
Savannah, GA
12.2020 - 05.2021
- Managed care plans to ensure comprehensive patient support and adherence to treatment protocols
- Coordinated out-patient testing to facilitate timely diagnoses and streamline patient care processes
- Processed patient referrals to specialists
- Op Testing Scheduler
- Managed transfer requests for patient records
- Measured and recorded patient vital signs
- Performed blood draws for laboratory testing
- Completed registration process for new patients
- Scheduled outpatient testing appointments for patients
Clinical Administrator/Scheduler
Hilton Head Heart
08.2020 - 03.2021
- Tenet Healthcare/ Hilton Head Heart
- Processed patient referrals for specialist consultations
- New Patient Registration
- Records Transfer/Request
- Coordinated in-patient discharge and follow-up care to ensure seamless transitions for patients
- Coordinated patient testing to facilitate timely diagnosis and treatment
- Addressed patient care concerns and inquiries
- Manage Am/Pm Reports
- Managed pacemaker and echo clinics to provide ongoing patient care and monitor device performance
- Oversaw accounts receivable processes for timely payments
- Scheduled and finalized patient orders for services
- Coordinate Scheduled OV/ OP Procedures
- Patient Care Advocate, Scheduler
Temp
Coastal Medical Staffing
07.2020 - 08.2020
- Helping Patients with Basic Care Needs/ Bathing, Exercise, ect..
- Scheduling Appointments
- Assisted patients in scheduling their upcoming appointments
- Clarified policies for patients to ensure understanding and compliance with procedures.
- Helping Patients with Basic Care Needs/ Bathing, Exercise, etc..
- Handling Insurance Information
- Transferring Patient Records
- Managed insurance information to facilitate patient access to necessary services.
Waitress
Waiters and Waitresses
Beaufort, SC
06.2019 - 03.2020
- Presented menu, answered questions, and suggested food and beverage pairings to enhance guest experience
- Served guests with attentiveness to ensure satisfaction and comfort
- Maintained comprehensive knowledge of all food, liquor, beer, wine, and retail offerings available to guests.
- Provide the perfect service experience for every guest
Film and Video Editors
Fuji Film
Greenwood, SC
10.2018 - 04.2019
- Edited film pieces to enhance storytelling and emotional impact
- Reviewed shooting script and raw material to compile shot decision list prioritizing scenes for continuity
- Ensured logical sequencing of film scenes for continuity
Front Desk Clerk, Hotel, Motel, and Resort Desk Clerks
Hilton Head Heart
Walterboro, SC
06.2016 - 09.2018
- Welcome guests upon their arrival and assign rooms
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
Temp Job
Stump Hill LLC
Sheldon, SC
02.2013 - 12.2013
- Screened and directed phone calls, distributing correspondence to appropriate parties
- Handled requests and queries, ensuring timely responses and resolutions
- Organized daily appointments and schedule meetings and appointments
- Devise and maintain office filing system
Home Health Care Aide
Home Health Aides
Brunson, SC
02.2009 - 04.2010
- Provide health care services in patients' residences
- Performed various domestic and household tasks
- Transport and accompany patients to doctor's office or to hospital
- Administered prescribed medications as directed by healthcare professionals
Assistant Manager
Financial Managers, Branch or Department
Credit Central, SC
08.2002 - 02.2004
- Coordinated financial activities of team members in branch bank, ensuring compliance with regulatory standards and efficient operation.
- Supported branch operations for Financial Managers through daily staff coordination.
- Reviewed client account documents for accuracy and compliance.
- Prepared departmental reports for branch leadership and finance teams.
Education
Associate - Phlebotomy
Latrice D. Fergusons School of Nursing
Walterboro, SCCertified - Paralegal Studies
Technical College of the Low Country
Beaufort, SCSkills
- Phlebotomy
- Vital Signs
- Patient intake
- Medical Records
- Referral processing
- Appointment scheduling
- Clinical Administration
- Medication Administration
- Healthcare Compliance
- EMR Systems
- Clinical Administration
- Clinical communication
- Clinical support
- Hospital Experience
- Transcription
- Authorization coordinator
- Vital signs
- Authorization coordinator
- Medication Administration
Timeline
Medical Assistant
Spine Institute of the Carolinas
02.2023 - Current
Patient Care Administrator
Bone and Joint Institute of Southern Georgia
03.2021 - Current
Patient Care Coordinator / PRN
St. Josephs/Candler - Cardiology Associates
12.2020 - 05.2021
Clinical Administrator/Scheduler
Hilton Head Heart
08.2020 - 03.2021
Temp
Coastal Medical Staffing
07.2020 - 08.2020
Waitress
Waiters and Waitresses
06.2019 - 03.2020
Film and Video Editors
Fuji Film
10.2018 - 04.2019
Front Desk Clerk, Hotel, Motel, and Resort Desk Clerks
Hilton Head Heart
06.2016 - 09.2018
Temp Job
Stump Hill LLC
02.2013 - 12.2013
Home Health Care Aide
Home Health Aides
02.2009 - 04.2010
Assistant Manager
Financial Managers, Branch or Department
08.2002 - 02.2004
Associate - Phlebotomy
Latrice D. Fergusons School of Nursing
Certified - Paralegal Studies
Technical College of the Low Country