Jillian Cherney
Cambridge,MN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Manager
Capstone Insurance Group
01.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate on book of 300 clients by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Designer
Closets By Design
05.2023 - 12.2023
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
Political Canvasser
Scale For Change
07.2022 - 11.2022
- Increased voter engagement by effectively communicating campaign messages doortodoor.
- Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
- Identified key issues important to voters through comprehensive survey administration.
- Contributed to a positive work environment among fellow canvassers by offering support, encouragement, and constructive feedback.
Technician
Rapid RX Testing
06.2021 - 05.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Created training manuals and procedures for data entry across four testing locations
- Ensured compliance with regulatory standards and safety requirements.
- Organized work to meet demanding client requests among Covid-19 Pandemic
Education
No Degree - General Education
Anoka-Ramsey Community College
Minneapolis, MNBachelor of Arts - History
Metropolitan State University
Saint Paul, MN05.2026
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Political knowledge
- Community Engagement
- Cross-cultural communication
- Media Relations
- Attention to Detail
- Goal-Oriented
- Issue Resolution
Certification
- Licensed Insurance Agent - February 2023
- Social Media Marketing Certificate - August 2022
Timeline
Designer
Closets By Design
05.2023 - 12.2023
Account Manager
Capstone Insurance Group
01.2023 - Current
Political Canvasser
Scale For Change
07.2022 - 11.2022
Technician
Rapid RX Testing
06.2021 - 05.2022
No Degree - General Education
Anoka-Ramsey Community College
Bachelor of Arts - History
Metropolitan State University
- Licensed Insurance Agent - February 2023
- Social Media Marketing Certificate - August 2022
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