Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jillian Cherney

Cambridge,MN

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Account Manager

Capstone Insurance Group
2023.01 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate on book of 300 clients by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Designer

Closets By Design
2023.05 - 2023.12
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.

Political Canvasser

Scale For Change
2022.07 - 2022.11
  • Increased voter engagement by effectively communicating campaign messages doortodoor.
  • Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
  • Identified key issues important to voters through comprehensive survey administration.
  • Contributed to a positive work environment among fellow canvassers by offering support, encouragement, and constructive feedback.

Technician

Rapid RX Testing
2021.06 - 2022.05
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Created training manuals and procedures for data entry across four testing locations
  • Ensured compliance with regulatory standards and safety requirements.
  • Organized work to meet demanding client requests among Covid-19 Pandemic

Education

No Degree - General Education

Anoka-Ramsey Community College
Minneapolis, MN

Bachelor of Arts - History

Metropolitan State University
Saint Paul, MN
05.2026

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Political knowledge
  • Community Engagement
  • Cross-cultural communication
  • Media Relations
  • Attention to Detail
  • Goal-Oriented
  • Issue Resolution

Certification

  • Licensed Insurance Agent - February 2023
  • Social Media Marketing Certificate - August 2022

Timeline

Designer

Closets By Design
2023.05 - 2023.12

Account Manager

Capstone Insurance Group
2023.01 - Current

Political Canvasser

Scale For Change
2022.07 - 2022.11

Technician

Rapid RX Testing
2021.06 - 2022.05

No Degree - General Education

Anoka-Ramsey Community College

Bachelor of Arts - History

Metropolitan State University
  • Licensed Insurance Agent - February 2023
  • Social Media Marketing Certificate - August 2022
Jillian Cherney