Jillian Coberly
Ravenswood,WV
Summary
Motivated and dependable with strong leadership,, communication and organization skills in experience managing day-to-day business operations, ability to lead teams build strong customer relationships solve problems manage multiple priorities and maintain a professional and productive work environment experienced in sales customer service marketing administration. I can use my leadership and organization skills to contribute to a successful team and growing place in the Business
Overview
6
6
years of professional experience
Work History
State Farm Agent
Shawn Miller
Ravenswood, West Virginia
08.2023 - Current
- Handled client inquiries in office or by phone and email.
- Maintained and updated client records in tracking systems and office databases to support efficient operations.
- Scheduled appointments and coordinated office calendars.
- Sold various insurance products to clients, ensuring they understood their options.
- Led sales team coaching for employer revenue goals
- Resolved customer concerns through clear communication and attentive follow-up.
- Explained pricing, promotions, and service options to support customer requests.
- Directed daily team operations and delegated assignments across employer departments.
- Addressed policyholder questions regarding coverage, billing, and claims, providing clear and informative guidance.
- Processed policy changes, renewals, and cancellations in customer records.
Assistant Manager
Ovwr
Mineral Wells, West Virginia
01.2021 - 10.2022
- Monitored shipment status and updated customers on delivery progress
- Reviewed delivery paperwork for accuracy and compliance
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated project schedules, meetings, and follow-up tasks across project team
- Organized files, reports.
Education
High School Diploma -
Wvup
Parkersburg, WV05-2023
Some College (No Degree) - Business Administration And Management
Wvup
Parkersburg, WV10-2026
Skills
- Customer service
- Office administration
- Client relations
- Team leadership
- Schedule coordination
- Insurance underwriting
- Record management
- Microsoft Excel
- Marketing management
- Strong communication
- Product sales
Timeline
State Farm Agent
Shawn Miller
08.2023 - Current
Assistant Manager
Ovwr
01.2021 - 10.2022
High School Diploma -
Wvup
Some College (No Degree) - Business Administration And Management
Wvup