- Learning new cooking techniques and expanding my culinary skills
- I participate in various sports activities for physical activity, for personal growth
- I like working with my hands and fixing things
- Stand-up Paddleboarding (SUP)
- Pilates
- Team Sports
- Fashion and Style
- I have a passion for photography and editing photos
- Boating
Jillian Cunningham
Summary
Demonstrates a strong ability to boost brand presence and customer satisfaction.
Offering excellent problem-solving abilities and genuine interest in technology, ready to excel in support role. Brings foundational understanding of software troubleshooting and hardware setup, along with strong communication skills. Ready to use and develop technical troubleshooting and customer service skills.
Overview
3
3
years of professional experience
Work History
Social Media Intern
Meslissa Colletti-White
09.2023 - Current
- Created engaging content to catch attention of potential customers.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Optimized social media content for maximum engagement and reach.
Technical Support Representative
WWW.intellishift.com
08.2023 - 08.2025
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed high levels of call flow and responded to technical support needs.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Level one tech support, help users with password rests, report printing, vehicle name changes, and help costumer route, stops, and event support
Volleyball Instructor
Eric Erickson
12.2022 - 05.2023
- Collaborated with fellow instructors to share best practices for volleyball coaching, continually enhancing personal knowledge and skills as an instructor.
- Enhanced player performance by designing and implementing specialized training programs tailored to individual strengths and weaknesses.
- Maintained open lines of communication with athletes addressing any concerns or questions, demonstrating genuine investment in their growth as volleyball players and individuals.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
Education
High School Diploma -
Hauppauge High School
Hauppauge, NY06-2023
Skills
- Social media and promotions
- Social media posting
- Event promotion
- Decision-making
- Social media marketing
- Generating brand awareness
- Product troubleshooting
- Customer service
- Active listening
- Analytical thinking
Interests
Timeline
Social Media Intern
Meslissa Colletti-White
09.2023 - Current
Technical Support Representative
WWW.intellishift.com
08.2023 - 08.2025
Volleyball Instructor
Eric Erickson
12.2022 - 05.2023
High School Diploma -
Hauppauge High School
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