Jillian Deklerow
Summerville,SC
Summary
I have an old school work ethic and I work very hard. I am very efficient and pride myself on doing a good job. I tend to work better under pressure and in a fast paced environment. I have always been very motivated. It does not take me long to catch on to things and I am always very aware of my surroundings. I am quick to make decisions and come up with solutions. Problem solving is by far the most rewarding part of a job in my opinion.
I am a strong leader and multi-tasker with a positive attitude.
I come from a restaurant family as well. My Grandparents owned and operated Thompsons Clam Bar in Cape Cod Massachusettes which makes our family very proud.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager/Supervisor
Signet Jewelers
11.2020 - Current
- Accomplished multiple tasks within established timeframes. (all while meeting my own monthly sales goals)
- Made sure inventory was accounted for and ordered supplies as needed.
- Recorded inventory sales into organization's weekly income report.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Took care of customer service issues in a professional manner.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Answered questions about store policies and addressed customer concerns.
- Etc..
Server/Server Shift Leader
Mama Ricotta's Restaurant
02.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers.
- Resolved guest and employee complaints.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked hard in a fast paced busy environment, while being quick and efficient.
Bartender/Bar Manager
The Pond
03.2021 - 02.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Designed and implemented the cocktail list, trained all bartenders on proper mixology.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Bartender/Bar Manager/Barista
Touch Of Italy
06.2016 - 06.2020
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes every single night as the town was a resort area and always busy with tourists.
- Exstensive knowledge of wines.
- During this time I was asked to participate in several bartending competitions to respresent the best bartenders at our local beach.
- I can even make a mean cappuccino or latte, i had to use espresso machines daily.
General Manager
Reel Fresh Seafood
06.2014 - 06.2016
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Oversaw the staff and made sure all the rules were being followed.
Education
Associate of Arts - Communications
Delaware Technical Community College
Dover, DE04.2008
High School Diploma -
Caesar Rodney High School
Camden, DE05.2005
Skills
- Staff Management
- Quality Standards
- Team Leadership
- Excellent multi-tasking ability
- Customer Relations
- Order Supplies
- Inventory Control
- Customer Service
- Staff Training
- Sales Expertise
Certification
Retail Management: Retail Technology and security
GSI: Gemological Science International Diamont certification
Timeline
Server/Server Shift Leader
Mama Ricotta's Restaurant
02.2022 - 01.2023
Bartender/Bar Manager
The Pond
03.2021 - 02.2022
Office Manager/Supervisor
Signet Jewelers
11.2020 - Current
Bartender/Bar Manager/Barista
Touch Of Italy
06.2016 - 06.2020
General Manager
Reel Fresh Seafood
06.2014 - 06.2016
Associate of Arts - Communications
Delaware Technical Community College
High School Diploma -
Caesar Rodney High School