Jillian DiAngelis
Saugus,MA
Summary
Accomplished General Manager at Border Cafe, adept in operations management and leadership, significantly increased profitability through strategic cost analysis and inventory control. Excelled in building strong vendor relationships and fostering a team-oriented environment, leading to enhanced employee satisfaction and customer loyalty. Demonstrated expertise in P&L management and problem resolution, ensuring operational excellence.
Overview
20
20
years of professional experience
Work History
General Manager
Border Cafe
11.2021 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
Assistant General Manager
Border Cafe
05.2016 - 11.2021
- Motivated, trained, and disciplined employees to maximize performance.
- Managed employee reviews, training, and schedules.
- Implemented policies and procedures to improve customer service and satisfaction.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and enforced health and safety protocols, significantly reducing workplace accidents.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Manager
Border Cafe
08.2012 - 05.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server/Bartender
Border Cafe
08.2007 - 08.2012
- Served food and beverages promptly with focused attention to customer needs.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Manager
Spinellis
05.2004 - 09.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Saugus High School
Saugus, MA06.2007
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and Development
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Employee Scheduling
- Verbal and written communication
- P&L Management
- Labor Cost Controls
- Vendor relationships
- Facility Management
- Cost analysis and savings
Timeline
General Manager
Border Cafe
11.2021 - 09.2024
Assistant General Manager
Border Cafe
05.2016 - 11.2021
Manager
Border Cafe
08.2012 - 05.2016
Server/Bartender
Border Cafe
08.2007 - 08.2012
Assistant Manager
Spinellis
05.2004 - 09.2007
High School Diploma -
Saugus High School
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