Jillian Durst-McMaster
Maynardville,TN
Summary
Dynamic manager with a proven track record at Chick-fil-A, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through strategic training and conflict resolution. Skilled in budget management and relationship building, fostering a high-performing culture that consistently met service and sales targets.
Overview
10
10
years of professional experience
Work History
Manager
Chick-fil-A
Knoxville, TN
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Lil Jos BBQ
Server
Maynardville, TN
08.2022 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server
Hot Rods 50’s Diner
Alcoa, TN
12.2020 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server Manager
Stacks On 38
Moorestown, NJ
08.2015 - 11.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Education
Psychology
Rowan University
Glassboro, NJ05.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Strategic planning
- Conflict resolution
- Sales management
- Workforce management
Timeline
Manager
Chick-fil-A
11.2023 - Current
Lil Jos BBQ
Server
08.2022 - 12.2024
Server
Hot Rods 50’s Diner
12.2020 - 09.2022
Server Manager
Stacks On 38
08.2015 - 11.2020
Psychology
Rowan University