Jillian Fay
Lincroft,NJ
Summary
Composed and dedicated individual who excels in fast-paced environments. With a strong work ethic and a positive attitude toward learning, I embrace new challenges with confidence. While I work efficiently on my own, I also build positive relationships with my colleagues. My ability to quickly learn and adapt enables me to take on new tasks with ease, contributing to my success in any role.
Overview
4
4
years of professional experience
Work History
Hostess
Woody's Ocean Grille
09.2024 - Current
- Answered customer questions about hours and menu information.
- Showed strong multitasking skills by balancing responsibilities such as answering phone calls, seating guests, and assigning tables to servers.
- Welcomed customers with a friendly attitude upon arrival and maintained a warm, inviting presence throughout their dining experience.
- Performed daily side work and handled opening and closing duties to ensure smooth preparation for the next shift.
- Managed reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Parking Attendant
PNC Bank Arts Center
08.2023 - Current
- Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces
- Assisted with traffic flow in peak hours, ensuring smooth entry and exit for all patrons
- Provided exceptional customer service, addressing inquiries, and resolving any parking-related issues
- Utilized physical strength to set up the venue
- Aided in customer safety by directing them to sidewalks, stopping traffic, and ensuring no drivers were threats to others on the road
Pool Server
Beacon Hill Country Club
06.2024 - 08.2024
- Arrived to shifts on a timely manner, while looking presentable
- Provided exceptional customer service by getting patrons, taking correct orders, and checking that customers were satisfied
- Properly cleaned and closed the pool deck after closing shifts
- Handled customer orders, restocked items, and executed other physically demanding tasks
Hostess/Food Runner
Urban Coalhouse
09.2021 - 02.2024
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival, as well as serving them their meals
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns
- Managed reservations and waitlists effectively, accommodating special requests and ensuring accurate guest counts
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested
Education
Bachelor of Science - Business Analytics
Rutgers University
New Brunswick, NJ05-2027
Associate of Science - Business Administration
Brookdale Community College
Lincroft, NJ05-2025
High School Diploma -
Middletown High School South
NJ06-2023
Skills
- Multitasking Capabilities
- Communication Skills
- Money Handling
- Patience and Tolerance
- Physical Stamina
- Positive Attitude
- Problem-Solving
- Collaboration & Teamwork
- Goal Setting & Achievement
Timeline
Hostess
Woody's Ocean Grille
09.2024 - Current
Pool Server
Beacon Hill Country Club
06.2024 - 08.2024
Parking Attendant
PNC Bank Arts Center
08.2023 - Current
Hostess/Food Runner
Urban Coalhouse
09.2021 - 02.2024
Bachelor of Science - Business Analytics
Rutgers University
Associate of Science - Business Administration
Brookdale Community College
High School Diploma -
Middletown High School South
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