Jillian Ferrell
Spokane Valley,Washington
Summary
Driven and licensed cosmetologist with a proven track record at Great Clips, excelling in sanitation practices and relationship building. Demonstrated ability to enhance customer satisfaction and retention through exceptional service and friendly communication. Skilled in collaborating with teams to deliver seamless experiences, consistently exceeding customer expectations.
Overview
19
19
years of professional experience
Work History
Cosmetologist
Great Clips
10.2007 - 06.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Customer Service Cashier
Noodle Express
01.2005 - 09.2007
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Associate of Arts - Cosmetology
Spokane Community College
Spokane, WA05.2006
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Professionalism and Ethics
- Sanitation Practices
- Relationship Building
Additional Information
I have great customer service and love to be outside. I've grown up on the golf course with my family and have been working since I was 15 with my first job at Liberty Lake Golf Course and I loved it!
Timeline
Cosmetologist
Great Clips
10.2007 - 06.2024
Customer Service Cashier
Noodle Express
01.2005 - 09.2007
Associate of Arts - Cosmetology
Spokane Community College