Jillian Genova
Mcpeek Dodge Of Anaheim
Argyle,TX
4
years of professional experience
Detail-oriented professional with expertise in claims processing and customer service. Proven ability in managing warranty claims and inquiries efficiently, ensuring timely resolutions and high customer satisfaction.
Work History
Warranty Clerk
9 Months- Processed warranty claims efficiently, ensuring timely approvals and customer satisfaction.
- Analyzed warranty documentation for accuracy, reducing discrepancies in claim submissions.
- Coordinated with service departments to verify repair eligibility under warranty policies.
- Maintained organized records of all warranty transactions for easy retrieval and auditing.
- Trained new staff on warranty processing systems and best practices for accuracy.
- Managed and maintained warranty accounting schedule and chargebacks.
BDC Specialist (Sales)
1 Year 4 Months- Responded to customer inquiries via phone and email, ensuring timely communication and satisfaction.
- Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
- Coordinated with sales team to schedule appointments, enhancing lead conversion rates.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Advised customers on vehicle features and financing options, guiding them towards informed purchasing decisions.
BDC Service Representative
8 Months- Responded to customer inquiries via phone and email, ensuring timely resolution of service-related issues.
- Scheduled service appointments using dealership management software, optimizing technician availability and customer satisfaction.
- Provided accurate information on vehicle maintenance and repair services, enhancing customer understanding and trust.
- Assisted in processing service orders and transactions, maintaining accuracy in billing and documentation.
Receptionist/Cashier
5 Months- Managed incoming calls and directed them to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming environment.
- Maintained organized front desk area, enhancing overall office functionality.
- Processed customer inquiries and provided relevant information promptly.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate
4 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems..
- Collaborated with team members to achieve daily sales goals.
- Maintained store appearance by organizing merchandise and restocking shelves.
Education
No Degree - Undeclared Undergraduate
- 3.65 GPA
Bachelor of Science - Nursing
- Dean's List [Summer 2025, Fall 2025, Spring 2026]
- 4.00 GPA
Skills
Claims processing
Follow-up skills
Filing systems
Warranty processing
Service scheduling
Teamwork and collaboration
Problem-solving
Time management
Multitasking
Reliability
DealerConnect
Tekion
CRM
Timeline
Warranty Clerk
Mcpeek Dodge Of Anaheim
08.2024 - 05.2025Read More
BDC Specialist (Sales)
Mcpeek Dodge Of Anaheim
04.2023 - 08.2024Read More
BDC Service Representative
Mcpeek Dodge Of Anaheim
08.2022 - 04.2023Read More
Receptionist/Cashier
Mcpeek Dodge Of Anaheim
03.2022 - 08.2022Read More
Sales Associate
American Eagle Outfitters, Inc
09.2021 - 01.2022Read More
California State University, Fullerton
No Degree from Undeclared Undergraduate
Read More
Texas Woman's University
Bachelor of Science from Nursing
Read More