Jillian Goodger
N. Las Vegas,NV
Summary
Dynamic resourcing and staffing professional with a proven track record in optimizing recruitment processes and implementing effective talent acquisition strategies. Expertise includes staffing, record-keeping, employee benefits, and a wide range of HR functions, ensuring comprehensive support for organizational needs. Recognized for fostering team collaboration and adapting to evolving demands while driving successful outcomes. Proficient in candidate sourcing, interviewing, and workforce planning, committed to enhancing organizational performance through innovative staffing solutions that align with strategic goals.
Overview
15
15
years of professional experience
Work History
Scheduling and Staffing Admin (SSA)
Lowe’s
06.2019 - Current
- Improved hiring efficiency by automating applicant tracking systems and streamlining interview processes.
- Developed performance management systems to measure employee productivity and drive continuous improvement initiatives.
- Analyzed HR metrics data regularly to inform decision-making processes around staffing needs, performance gaps, and resource allocation adjustments.
- Reduced employee turnover rates through effective talent management strategies and professional development programs.
- Streamlined onboarding procedures, ensuring a smooth transition for new staff members into their roles.
- Evaluated workplace health and safety measures, implementing necessary improvements in compliance with industry standards.
- Scheduling and staffing for over 150 associates.
Service Manager
Lowe’s
08.2017 - 06.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Solely open and close the building
Customer Service Associate
Lowe’s
07.2013 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Cashier/Head Cashier
Lowe’s
03.2010 - 07.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Mills High School
AA Degree - undefined
Canada College
BA Degree - undefined
Cal State Hayward
Teaching Credential - Minor in ECC
College of Notre Dame
Skills
- Onboarding management
- Employee relations
- Talent acquisition strategy
- Workforce planning
- Labor law compliance
- Human resources management
- Effective interviewing techniques
- Staffing processes
- Training and development
Timeline
Scheduling and Staffing Admin (SSA)
Lowe’s
06.2019 - Current
Service Manager
Lowe’s
08.2017 - 06.2019
Customer Service Associate
Lowe’s
07.2013 - 08.2017
Cashier/Head Cashier
Lowe’s
03.2010 - 07.2013
AA Degree - undefined
Canada College
BA Degree - undefined
Cal State Hayward
Teaching Credential - Minor in ECC
College of Notre Dame
High School Diploma -
Mills High School
Awards and Honors
- Lowe’s SSA Council 2024 & 2025
- Lowe’s District Trainer
- Kronos & Workforce Management Trainer
- Talent Acquisition
- Professional/NFL Cheerleader
Similar Profiles
Tessa NouchiTessa Nouchi
Part Time Customer Service Associate at Lowe’sPart Time Customer Service Associate at Lowe’s
Dylan HuynhDylan Huynh
Merchandising Associate at Lowe’sMerchandising Associate at Lowe’s
Genna BowlingGenna Bowling
Administrative Department Manager at Lowe’sAdministrative Department Manager at Lowe’s
MICHAEL AUSDALMICHAEL AUSDAL
Youth Baseball Umpire at Empire Sporting Events/Perfect GameYouth Baseball Umpire at Empire Sporting Events/Perfect Game
Christine L. SmarttChristine L. Smartt
NA at Explore AcademyNA at Explore Academy