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- I am a hockey fan that keeps up with not only the NHL but ECHL and PWHL as well
- Travel
- Interest in animal welfare and charities
Jillian Gosnell
Darlington,SC
Summary
Dynamic Sales Professional with a proven track record at Reed's Jewelers, adept at building strong professional connections and enhancing client satisfaction. Skilled in sales training development and strategic merchandise planning, consistently exceeding targets through effective leadership and comprehensive product knowledge. Recognized for fostering high-performing teams and delivering tailored solutions to meet unique client needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Manager
Reed's Jewelers
07.2013 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Operations Manager
Sephora Inside JCPenney
02.2017 - 02.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained proper timing for display changes and product launches
Education
Associate of Arts - Fine Arts
Florence-Darlington Technical College
Florence, SCSkills
- Building strong professional connections
- Collaborative team management
- Performance tracking and analysis
- Comprehensive understanding of products
- Sales proficiency
- Effective sales presentations
- Customer relationship development
- Effective space utilization
- Retail Operations Management
- E-Commerce & Omni-Channel Retail experience
- Client satisfaction enhancement
- Strategic merchandise planning
- Verbal and written communication
Certification
GIA Certifications in Diamonds, Gemstones, and Precious Metals
Interests
Additional References
Signét McCrea-843-858-3427
Faith Worrell- 843-495-3071
Timeline
Operations Manager
Sephora Inside JCPenney
02.2017 - 02.2018
Sales Manager
Reed's Jewelers
07.2013 - Current
Associate of Arts - Fine Arts
Florence-Darlington Technical College