Jillian Gotzke
Buffalo
Summary
Detail-oriented Process Assistant known for driving initiatives that enhance workflow and team productivity. Skilled in training development and safety management, with a proven ability to mentor junior staff for career growth.
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon
Lancaster, NY
09.2020 - Current
- Streamlined daily operations by coordinating team workflows and optimizing task assignments.
- Enhanced process efficiency through continuous monitoring of inventory management systems and stock levels.
- Conducted regular audits of workstations, promoting adherence to safety protocols and quality control measures.
- Drove initiatives that improved employee engagement and team productivity within a fast-paced environment.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Cook Supervisor
CAO
Buffalo, NY
06.2018 - 02.2020
- Supervised kitchen staff, ensuring adherence to food safety standards and sanitation protocols.
- Developed and implemented training programs for new cooks, enhancing efficiency and skill levels.
- Managed inventory control, optimizing ingredient usage and reducing waste while maintaining quality.
- Coordinated meal preparation schedules to meet service demands without compromising quality or timelines.
Education
High School Diploma -
West Seneca West High School
West Seneca, NY06.1999
Skills
- Performance monitoring
- Process documentation
- Safety management
- Workflow management
- Management support
Accomplishments
- Supervised team of 170 staff members.
- Documented and resolved low performing associates which led to overall higher metrics for our site.
- Collaborated with team of 3 in the development of Low Performing AA's project.
Timeline
Process Assistant
Amazon
09.2020 - Current
Cook Supervisor
CAO
06.2018 - 02.2020
High School Diploma -
West Seneca West High School