Jillian Gross
Boca Raton,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Dog Caretaker
Good Karma
Pompano Beach, FL
05.2022 - Current
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
Restaurant Team Member
Pizza Time Caffe
Parkland, Florida
08.2018 - 01.2021
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Office Assistant
Morgan Stanley
Boca Raton, FL
05.2000 - 01.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Customer Service Representative
Spec Tech Plumbing
Pompano Beach, FL
01.1991 - 03.1994
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Aa - Psychology
University of Louisville
Louisville, KYHigh School Diploma -
JP Taravella
Coral Springs, FL06.1986
Skills
- Housekeeping Requirements
- Species-Specific Temperament Knowledge
- Animal Training
- Medication Administration
Timeline
Dog Caretaker
Good Karma
05.2022 - Current
Restaurant Team Member
Pizza Time Caffe
08.2018 - 01.2021
Office Assistant
Morgan Stanley
05.2000 - 01.2017
Customer Service Representative
Spec Tech Plumbing
01.1991 - 03.1994
Aa - Psychology
University of Louisville
High School Diploma -
JP Taravella