Jillian Guido
Clark,New Jersey
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Care Associate
Plymouth Rock Assurance
Woodbridge, NJ
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Educated customers about billing, payment processing and support policies and procedures.
1:1 Paraprofessional
First Children Services
11.2020 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically, verbally and by using sign language with students throughout each day.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Oversaw class of students in absence of instructor.
- Took part in professional development workshops to boost skills.
Internet Shopper
ShopRite Supermarkets
03.2020 - 12.2021
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Used computers, handheld devices, scales and cash register to scan, weigh and complete orders.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Shopped 6-12 orders simultaneously to meet time deadlines.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Answered constant flow of customer calls with minimal wait times.
Front End/Customer Service Representative
ShopRite Supermarkets
06.2011 - 12.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Child Care Supervisor
YMCA
10.2017 - 11.2020
- Verified proper sign-in and sign-out procedures according to optimal security protections for children.
- Oversaw morning welcome and afternoon departure to maintain visibility and connections with parents.
- Attended professional meetings and conferences to maintain and improve professional competence.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ05.2020
Skills
- Telephone Etiquette
- Customer Service
- Multitasking and Organization
- Problem-Solving Abilities
- Administrative Support
Languages
English
Native or Bilingual
Sign Language
Limited Working
Timeline
Customer Care Associate
Plymouth Rock Assurance
01.2024 - Current
1:1 Paraprofessional
First Children Services
11.2020 - Current
Internet Shopper
ShopRite Supermarkets
03.2020 - 12.2021
Child Care Supervisor
YMCA
10.2017 - 11.2020
Front End/Customer Service Representative
ShopRite Supermarkets
06.2011 - 12.2021
Bachelor of Arts - Psychology
Kean University
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