Jillian Harper
Plano
Summary
Dynamic and results-driven professional with a proven track record at Sweetwaters Coffee & Tea, excelling in customer service and team leadership. Adept at managing multiple projects, I foster strong customer relationships while ensuring operational excellence. My creative abilities and effective communication skills drive team success and enhance customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead & Barista
Sweetwaters Coffee & Tea
08.2024 - Current
- Multitasking
- Leading a small team to successful running
- Customer service
- Cleanliness
Barista
Sweetwaters Coffee & Tea
02.2024 - 07.2024
- Money handling
- Friendliness to all customers
- Great assistance with menu and questions
Independent Artist
Commissions - Illustrator
07.2021 - 01.2024
- Self-Management
- Project Management
- Independence
Trade Show Seller
Commissions - Vendor
08.2023 - 10.2023
- Engaging with customers
- Selling the product
- Forming connections
Education
Some College - Business Management
Collin County Community College
Plano, Texas05.2024
Skills
- Customer service
- Leadership
- Creative abilities
- Adept at managing multiple projects simultaneously
- Coaching and mentoring
- Customer focus
- Attention to detail
- Team leadership
- Money handling
- Cleanliness
- Customer relationship management
- Problem solving
- Effective communication
- Team building
- Time management
- Task delegation
- Equipment maintenance
Certification
- Food Handler's Certificate
- Highschool Diploma (Graduated 2022)
Languages
English
References
References available upon request.
Timeline
Team Lead & Barista
Sweetwaters Coffee & Tea
08.2024 - Current
Barista
Sweetwaters Coffee & Tea
02.2024 - 07.2024
Trade Show Seller
Commissions - Vendor
08.2023 - 10.2023
Independent Artist
Commissions - Illustrator
07.2021 - 01.2024
Some College - Business Management
Collin County Community College