Oanh Nguyen
Columbia,MD
Summary
Resourceful nursing student with extensive experience in fast-paced customer service roles. Skilled in managing appointments, processing payments, and fostering teamwork to deliver exceptional client experiences. Bilingual communicator, passionate about healthcare and dedicated to supporting clients and colleagues in achieving their goals.
Overview
4
4
years of professional experience
Work History
Barista/Cashier Team Lead
Kyo Matcha
Columbia, Maryland
03.2026 - Current
- Provided exceptional customer service in a fast-paced café environment.
- Crafted high-quality matcha beverages following Kyo Matcha's signature recipes.
- Handled cash transactions accurately and processed payments promptly.
- Assisted customers with questions and orders through timely phone support.
- Monitored inventory levels and restocked supplies to maintain optimal service readiness.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Coordinated with team members to enhance service delivery and customer satisfaction.
Receptionist
Salon
Ellicott City, United States
08.2022 - 08.2026
- Scheduled appointments and managed salon calendar to enhance client experience by minimizing wait times
- Provided a warm greeting to clients to create a positive atmosphere and answered phone calls professionally
- Checked clients in/out and processed payments accurately using POS systems
- Maintained a clean and organized front desk area
- Assisted nail technicians by coordinating client flow and communicating service requests
- Promoted available services and recommended add-ons to clients, increasing their awareness and satisfaction.
Education
Bachelor of Science in Nursing - Nursing
University of Maryland School of Nursing (UMSON)
Baltimore, MD06-2028
High School Diploma -
Howard High School
Ellicott City06-2023
Some College (No Degree) - Nursing
Howard Community College
Columbia, MDSkills
- Customer service
- POS system operation
- Cash handling
- Appointment scheduling
- Front desk operations
- Workflow management
- Multitasking and organization
- Time management
- Team collaboration
- Conflict resolution
- Bilingual communication
- Customer engagement
- Communication skills
- Work and Organization
- Technical & Office
- Customer engagement
Languages
- English
- Vietnamese
Hobbies and Interests
- Reading
- Listening to music
Timeline
Barista/Cashier Team Lead
Kyo Matcha
03.2026 - Current
Receptionist
Salon
08.2022 - 08.2026
Bachelor of Science in Nursing - Nursing
University of Maryland School of Nursing (UMSON)
High School Diploma -
Howard High School
Some College (No Degree) - Nursing
Howard Community College