Jillian Hartshorn
Las Vegas,NV
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Personable person who enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
4
4
years of professional experience
Work History
Barista
Dutch Bros
Las Vegas, NV
01.2022 - 06.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Ground beans for espresso shots according to individual customer specifications.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
Juice Bar/Cashier
Greens And Proteins
Las Vegas, NV
08.2023 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Barista
Starbucks
Las Vegas, NV
02.2020 - 01.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Sales Associate - Seasonal
Boot Barn Holdings Inc.
Las Vegas, NV
11.2020 - 01.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV05-2020
Skills
- Beverage Preparation
- Up-Selling
- Coffee Expertise
- Opening and Closing Duties
- POS Systems
- Food Running
- Menu Memorization
Timeline
Juice Bar/Cashier
Greens And Proteins
08.2023 - 05.2024
Barista
Dutch Bros
01.2022 - 06.2024
Sales Associate - Seasonal
Boot Barn Holdings Inc.
11.2020 - 01.2021
Barista
Starbucks
02.2020 - 01.2022
High School Diploma -
Arbor View High School