Jillian Henley
Hurricane,WEST VIRGINIA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Representative
Kelly Connect
Hurricane, WV
2022.06 - 2023.02
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
Waitress
Olive Garden
Barboursville, WV
01.2020 - 07.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Aftercare Worker
Ymca After School Program
08.2024 - Current
- Assisted in planning and executing special events, such as holiday parties and end-of-year celebrations for the aftercare program.
- Enhanced student well-being by providing a safe and nurturing aftercare environment.
- Supported academic growth by assisting with homework assignments and clarifying difficult concepts.
- Collaborated with other aftercare workers to develop engaging activities that catered to various age groups and interests.
Hostess
Olive Garden
Barboursville, WV
01.2019 - 01.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Personal Care Assistant
Rolling Meadows Nursing Home
Scott Depot, WV
01.2017 - 07.2018
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Associate of Arts - Elementary Education
Marshall University
Huntington, WV 09.2020 - Current
Skills
- Hospitality and Guest Service
- Troubleshooting and Assistance
- Apple IOS
- Appointment Scheduling
- Guest Experience Management
- Conflict and Complaint Resolution
- Organizational Skills
- Call Center Operations
Additional Information
Contact reference for Kelly Connect
Sanjoria Brown- Brownsanjoria@gmail.com, (850)621-1290
Timeline
Aftercare Worker
Ymca After School Program
08.2024 - Current
Technical Support Representative
Kelly Connect
2022.06 - 2023.02
Associate of Arts - Elementary Education
Marshall University
09.2020 - Current
Waitress
Olive Garden
01.2020 - 07.2022
Hostess
Olive Garden
01.2019 - 01.2020
Personal Care Assistant
Rolling Meadows Nursing Home
01.2017 - 07.2018
Similar Profiles
Shawntaria Dave-HumphreyShawntaria Dave-Humphrey
TECHNICAL SUPPORT AGENT at Kelly ConnectTECHNICAL SUPPORT AGENT at Kelly Connect
Colleen ArchibaldColleen Archibald
Accounts Receivables Rep at Kelly ConnectAccounts Receivables Rep at Kelly Connect
Destiny HumphriesDestiny Humphries
Technical Customer Support Representative at Kelly ConnectTechnical Customer Support Representative at Kelly Connect