Jillian Henley
Hurricane,WEST VIRGINIA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Technical Support Representative
Kelly Connect
Hurricane, WV
2022.06 - 2023.02
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
Waitress
Olive Garden
Barboursville, WV
01.2020 - 07.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
Aftercare Worker
Ymca After School Program
08.2024 - Current
- Assisted in planning and executing special events, such as holiday parties and end-of-year celebrations for the aftercare program.
- Enhanced student well-being by providing a safe and nurturing aftercare environment.
- Supported academic growth by assisting with homework assignments and clarifying difficult concepts.
- Collaborated with other aftercare workers to develop engaging activities that catered to various age groups and interests.
Hostess
Olive Garden
Barboursville, WV
01.2019 - 01.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Personal Care Assistant
Rolling Meadows Nursing Home
Scott Depot, WV
01.2017 - 07.2018
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Associate of Arts - Elementary Education
Marshall University
Huntington, WV 09.2020 - Current
Skills
- Hospitality and Guest Service
- Troubleshooting and Assistance
- Apple IOS
- Appointment Scheduling
- Guest Experience Management
- Conflict and Complaint Resolution
- Organizational Skills
- Call Center Operations
Additional Information
Contact reference for Kelly Connect
Sanjoria Brown- Brownsanjoria@gmail.com, (850)621-1290
Timeline
Aftercare Worker
Ymca After School Program
08.2024 - Current
Technical Support Representative
Kelly Connect
2022.06 - 2023.02
Associate of Arts - Elementary Education
Marshall University
09.2020 - Current
Waitress
Olive Garden
01.2020 - 07.2022
Hostess
Olive Garden
01.2019 - 01.2020
Personal Care Assistant
Rolling Meadows Nursing Home
01.2017 - 07.2018
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