Patrick Hilderbrand
Hyrum,UT
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Smartaira
03.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
Cleaning Crew Member
Gossners Foods
05.2019 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Handled equipment, chemicals, and materials properly and with caution.
CNA
Sunshine Terrace Foundation Inc
06.2018 - 09.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Upheld infection control and prevention policies across different patient-facing areas.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Facilitated personal hygiene management, feeding and ambulation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
No Degree - IT
Bridgerland Applied Technology College
Logan, UT10.2023
High School Diploma -
Mountain Crest High School
Logan, UT05.2018
Skills
- Non-Toxic Cleaning Procedures
- Data Connectivity
- Hardware and Software Configuration
- Recycling Management
- Communication and Interpersonal Skills
- Residential and Commercial Maintenance
- Service Quality
- Guest Satisfaction
- Hazardous Material Handling
- Complex Problem-Solving
- Maintain Equipment
- Proper Storage Procedures
- Hospitality Management
- Software Diagnosis
- Business Development
- Customer Service Expertise
Certification
CompTIA A+
Timeline
Technical Support Representative
Smartaira
03.2023 - Current
Cleaning Crew Member
Gossners Foods
05.2019 - Current
CNA
Sunshine Terrace Foundation Inc
06.2018 - 09.2020
No Degree - IT
Bridgerland Applied Technology College
High School Diploma -
Mountain Crest High School
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