Jillian Hernandez
Belleville,NJ
Summary
Detail oriented and results driven professional with over 7 years of retail and leadership experience in high volume environments. Skilled in inventory management, sales analysis, merchandising, and daily reporting using Microsoft Excel and Power BI. Proven ability to identify trends, manage operations, and support business goals while leading teams effectively. Seeking to leverage retail leadership, analytical, and operational experience to contribute to a corporate team within Footlocker.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Champs Sports
Jersey City, NJ
06.2025 - Current
- Lead daily store operations, including sales, staffing, and inventory management.
- Supervise, coach, and develop team members to meet performance goals.
- Drive sales through customer engagement and product knowledge.
- Handle escalated customer concerns an ensure high satisfaction.
- Support hiring, training, and scheduling or staff.
Sales Lead
Champs Sports
Paramus, NJ
07.2024 - 06.2025
- led sales floor operations while supporting team performance, customer experience, and daily business objectives.
- Assisted management with sales tracking, merchandising, and operational execution.
- Coached associated to meet sales goals and maintain brand standards.
- Delivered strong customer service in a high-volume retail store.
Supervisor
Victoria's Secret & PINK
East Rutherford, NJ
2021 - 07.2024
- Supervised daily store operations in a high volume retail environment, ensuring sales and customer service goals were achieved.
- Led and coached associates on sales performance, product knowledge, and operational standards.
- Managed inventory task including shipment, and cycle counts.
- Supported visual merchandising and product placement based on sales trends and customer demand.
- Monitored top-selling product and provided feedback on customer purchasing patterns to management.
Sales Associate
Victoria's Secret & PINK
Paramus, NJ
2019 - 2021
- Delivered personalized customer service by assisting shoppers with product selection, sizing, and ensuring visual standards were met.
- Operated point-of-sales (POS) system to process purchases, returns, and exchanges accurately.
- Achieved sales goals by promoting loyalty programs, credit card sign-ups, and current promotions.
- Supported stockroom operations, including shipment processing, restocking, and inventory organization.
- Achieved sales goals by promoting loyalty programs, credit card sign-ups, and current promotions.
- Supported stockroom operations, including shipment processing, restocking, and inventory organization.
- Worked collaboratively with team members to create a positive shopping experience and drive store performance.
- Handled customer concerns professionally and resolved issues to maintain brand satisfaction.
Education
High School Diploma -
Walter L. Sickles High School
Tampa, FL05-2018
Skills
- Microsoft Excel
- Power BI
- Inventory Management
- Sales Trend Analysis
- Data Entry & Reporting
- Merchandise Planning
- Shipment Processing
- Stock Replenishment
- Visual Merchandising
- Organizational Skills
- Communication
- Problem Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Champs Sports
06.2025 - Current
Sales Lead
Champs Sports
07.2024 - 06.2025
Supervisor
Victoria's Secret & PINK
2021 - 07.2024
Sales Associate
Victoria's Secret & PINK
2019 - 2021
High School Diploma -
Walter L. Sickles High School