Jillian Jimenez Pacheco
Orlando,FL
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
First Choice Pediatrics
05.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Front Desk Agent
Wyndham Vacation Ownership
05.2021 - 05.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Receptionist
America's Best Contact And Eyeglasses
10.2019 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2017
Skills
- Telephone Etiquette
- Fluent in Spanish
- Strong Communication Skills
- HIPAA Compliance
- Office Administration
- Computer Proficiency
Timeline
Medical Receptionist
First Choice Pediatrics
05.2022 - Current
Front Desk Agent
Wyndham Vacation Ownership
05.2021 - 05.2022
Receptionist
America's Best Contact And Eyeglasses
10.2019 - 10.2020
High School Diploma -
Cypress Creek High School
Similar Profiles
Natalie MoraNatalie Mora
Customer Service Representative at First Choice PediatricsCustomer Service Representative at First Choice Pediatrics
Chris KlimisChris Klimis
Personnel Development Coordinator at First Choice PediatricsPersonnel Development Coordinator at First Choice Pediatrics
Nicole Bracero HernandezNicole Bracero Hernandez
Certified Medical Assistant at First Choice PediatricsCertified Medical Assistant at First Choice Pediatrics