Jillian Johnson
Pleasant Grove
Summary
Experienced with interpersonal relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Private Nanny
Alec Ferguson
09.2021 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Implemented daily routines for better time management
- Encouraged children to be understanding and patient with others.
- Identified warning signs of emotional and developmental problems in children.
- Deescalating tense situations in children with behavioral and anger issues
Sales Associate
Journeys Shoes
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
GED -
Alpine School District
Orem, UT05-2022
Skills
- Relationship building
- Problem-solving
- Positive reinforcement
- Emotional support
- Teamwork and collaboration
- Customer service
- Time management
- Conflict resolution
- Emotional intelligence
- Structured routines
- Outgoing personality
- Sales expertise
Timeline
Private Nanny
Alec Ferguson
09.2021 - Current
Sales Associate
Journeys Shoes
09.2020 - 03.2021
GED -
Alpine School District
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