Jillian Johnson
Camden,TN
Summary
Ambitious and detail oriented professional with strong organizational and analytical skills. Committed to fostering collaborative team environments and interdepartmental communication to achieve expected outcomes.
Overview
11
11
years of professional experience
Work History
Private Duty Caregiver
Private Family
Camden, TN
03.2024 - 12.2025
- Provide personal care and support to elderly and sick residents including feeding, bathing, dressing, toileting, and ambulation.
- Assist residents in physical therapy exercises.
- Foster independence among residents by teaching self-care techniques.
- Coordinated daily living activities including shopping, errands, and appointments to support residents' independence and well-being.
- Managed household tasks including meal preparation, laundry, and light housekeeping to ensure a safe and comfortable living environment.
- Maintain accurate documentation of resident activities, treatments, and changes in condition.
- Communicated effectively with clients and families to build trust and ensure understanding of care plans and needs.
- Protect health information according to HIPAA policies and procedures.
Server
Mousto's
Paris, TN
01.2020 - 12.2023
- Greeted and accommodated guests, establishing positive experiences from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Utilized effective communication skills to address and resolve guest dissatisfaction.
- Resolved customer complaints and inquiries in a timely manner.
- Utilized teamwork skills to collaborate effectively with all staff at all times.
- Prioritized multiple tasks in dynamic environment while remaining calm and composed.
- Processed customer checks and securely handled credit card or cash payments efficiently.
Electronic Sales Associate
Wal Mart
Camden, TN
01.2019 - 12.2019
- Leveraged in-depth knowledge of electronic product features and benefits to effectively educate customers and assist in purchasing decisions.
- Built customer relationships by providing technical advice, product demonstrations, and troubleshooting support.
- Provided exceptional customer service through active listening and identifying customer needs.
- Executed daily store operations, including cashiering, stocking, inventory management, and price changes, to ensure a seamless shopping experience.
- Fostered a positive shopping environment for customers by maintaining a clean, organized sales floor.
- Operated company's point-of-sale system to process payments accurately, contributing to efficient transaction flow.
- Stayed current on new product releases, industry trends, and competitive pricing strategies.
Executive Shelter Director/Supervisor
Benton County Animal Shelter
Camden, TN
03.2015 - 12.2018
- Oversaw the day-to-day operations of the shelter.
- Ensured the safe and humane treatment of all the shelter animals while upholding the highest standard of care possible.
- Hired, trained, evaluated, supervised, and scheduled Animal Shelter staff and volunteers to enhance their skills and support shelter operations.
- Created and maintained annual shelter budget of approximately $100,000, ensuring financial resources aligned with operational needs.
- Monitored shelter expenses and oversaw financial record keeping, including donations and adoption fees.
- Developed and implemented strategies to optimize resource allocation while upholding quality standards.
- Established and implemented departmental policies, goals, objectives, and procedures in conjunction with board members, organization officials, and staff members.
- Managed the shelter's public relations and media communications.
- Performed customer service duties, such as giving facility tours, educating customers about proper animal care, and assisting with adoptions and fostering programs.
- Conducted meetings with staff to review policies and procedures, discuss workplace issues, and share ideas to improve animal care.
- Networked with outside organizations and donors to come up with additional shelter funding.
- Ensured that all work was done in a timely fashion and in accordance with established procedures and state laws.
- Assured the daily maintenance and use of shelter operational software.
- Documented and maintained all required animal records.
- Managed procurement of shelter supplies to ensure adequate inventory levels.
- Administered required vaccines and medications to the animals that entered the facility.
- Built and maintained positive relationships with the public, other animal welfare organizations, and government officials.
Education
Bachelor of Science (B.S.) - Business Administration Candidate
University of Chattanooga
Chattanooga, TN12-2027
Bachelor of Science (B.S.) - Agriculture and Animal Health Technology
Murray State University
Murray, KY12-2011
Associate of Science - Biology
Nashville State Community College
Waverly, TN08-2008
Skills
- Skilled in Excel
- Proficient in QuickBooks
- Proficient in ERP systems
- Experienced in invoice processing
- Experienced in data entry operations
- Budget planning
- Forecasting
- Detail oriented
- Strong analytical skills
- Problem solving skills
- Organizational skills
- Building and maintaining relationships with vendors
- Ability to work effectively with other departments
- Ability to work effectively with team members
- Time management
- Documentation accuracy
- Excellent communication skills
References
References available upon request.
Timeline
Private Duty Caregiver
Private Family
03.2024 - 12.2025
Server
Mousto's
01.2020 - 12.2023
Electronic Sales Associate
Wal Mart
01.2019 - 12.2019
Executive Shelter Director/Supervisor
Benton County Animal Shelter
03.2015 - 12.2018
Bachelor of Science (B.S.) - Business Administration Candidate
University of Chattanooga
Bachelor of Science (B.S.) - Agriculture and Animal Health Technology
Murray State University
Associate of Science - Biology
Nashville State Community College