JILLIAN KENNEDY
Riverdale,GA
Summary
Highly skilled customer service professional with a proven track record of delivering top-notch client support and maintaining high levels of customer satisfaction. Known for exceptional communication, problem-solving, and multitasking abilities. Adept at improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Distribution By Air
Atlanta, GA
04.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Consistently communicated with customers via phone and email before and after delivery.
- Tracked orders from start to finish to ensure timely delivery of goods.
- Enhanced customer experience by promptly handling incoming calls and emails.
Customer Service Representative
UPS
Forest Park, GA
03.2022 - 03.2024
- Maintained accurate oversight of inbound shipments by utilizing airline tracking sites and ocean container tracking.
- Processed payments for imports according to company policy and procedures.
- Served as the main point of contact for customers, providing timely updates on delivery status and location through both email and phone communication.
- Coordinated with vendors, carriers and customers regarding product delivery schedules.
Customer Service Representative
Alliance Ground Intl
Atlanta, GA
05.2016 - 03.2022
- Managed daily operations including data entry into system databases.
- Coordinated with airlines, shippers, and receivers to ensure timely delivery of shipments.
- Managed inbound customer calls related to shipment availability.
- Efficiently responded to all emails in a timely manner
Education
High School Diploma -
Woodland High School
Stockbridge, GA05-2011
Skills
- Inbound and Outbound Calling
- Detail Oriented
- Microsoft Outlook
- Paperwork Processing
- Data Entry
- Fast Learner
- Microsoft Excel
- Time Managment
Timeline
Customer Service Representative
Distribution By Air
04.2024 - Current
Customer Service Representative
UPS
03.2022 - 03.2024
Customer Service Representative
Alliance Ground Intl
05.2016 - 03.2022
High School Diploma -
Woodland High School
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