Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jillian Ketter

Draper

Summary

Diligent Senior Medical Assistant with robust background in medical assistance, skilled in providing comprehensive patient care and supporting clinical operations. Successfully coordinated patient flow and medical documentation, ensuring seamless clinic functionality. Demonstrated proficiency in clinical procedures and electronic health record management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Medical Assistant

Intermountain Healthcare Alta View ENT
02.2023 - Current
  • Managed patient scheduling and coordinated appointments to optimize clinic operations.
  • Assisted in patient intake, ensuring accurate documentation of medical history and vital signs.
  • Educated patients on treatment plans and post-procedure care to enhance recovery.
  • Implemented streamlined processes for inventory management, reducing supply costs and waste.
  • Trained new staff on clinical procedures and office protocols to ensure compliance with healthcare standards.
  • Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.

Senior Medical Assistant

Intermountain Healthcare Alta View Dermatology
06.2021 - 02.2023
  • Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
  • Processed laboratory specimens according to established guidelines, ensuring the accuracy of test results for appropriate clinical decisionmaking.
  • Collaborated with physicians to develop effective patient care strategies and improve service delivery.
  • Monitored patient progress and communicated updates to healthcare providers for informed decision-making.

Advanced Medical Support Assistant

Department of Veterans Affairs
08.2020 - 06.2021
  • Coordinated patient appointments using scheduling systems to optimize clinic workflow.
  • Assisted in managing patient records with electronic health record systems for accuracy and compliance.
  • Facilitated communication between patients and healthcare providers, ensuring clarity and understanding of medical instructions.
  • Enhanced patient check-in processes by refining standard operating procedures for efficiency.

Lead Medical Assistant

Intermountain Healthcare Alta View Specialties
01.2019 - 07.2020
  • Supervised daily operations of medical assistants, ensuring compliance with protocols and standards.
  • Mentored junior staff, fostering skill development and enhancing team performance.
  • Streamlined patient intake processes, reducing wait times and improving overall patient experience.
  • Collaborated with physicians to coordinate patient care plans and improve treatment outcomes.
  • Managed inventory of medical supplies, optimizing stock levels to support efficient clinic operations.

Medical Assistant

Intermountain Healthcare Alta View Clinic Podiatry
07.2017 - 01.2019
  • Administered patient intake processes, ensuring accurate information and efficient flow of appointments.
  • Assisted in podiatric procedures, providing support to physicians and enhancing patient care experiences.
  • Coordinated scheduling for multiple providers, optimizing clinic operations and reducing patient wait times.
  • Educated patients on treatment plans and self-care strategies, improving compliance and health outcomes.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Education

Graduate Certificate - Medical Assistant

Ameritech College of Healthcare
Draper, UT
08-2017

Bachelor of Science - Nursing

Eagle Gate College
Murray
08-2025

Skills

  • Injections administration
  • Vital signs monitoring
  • HIPAA regulations
  • Medication preparation
  • Insurance verification
  • Patient care coordination
  • Reliable team player

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Senior Medical Assistant

Intermountain Healthcare Alta View ENT
02.2023 - Current

Senior Medical Assistant

Intermountain Healthcare Alta View Dermatology
06.2021 - 02.2023

Advanced Medical Support Assistant

Department of Veterans Affairs
08.2020 - 06.2021

Lead Medical Assistant

Intermountain Healthcare Alta View Specialties
01.2019 - 07.2020

Medical Assistant

Intermountain Healthcare Alta View Clinic Podiatry
07.2017 - 01.2019

Graduate Certificate - Medical Assistant

Ameritech College of Healthcare

Bachelor of Science - Nursing

Eagle Gate College

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