Jillian Kus
Bishopville,Maryland
Summary
Experienced Practice Manager with a strong veterinary medical background and a passion for promoting pet health. Skilled in client communication and education, financial management, and staff leadership. Proven track record of achieving sales targets and delivering excellent customer service in the veterinary industry.
Overview
11
11
years of professional experience
Work History
Hospital Manager
Precious Paws Animal Hospital
Ocean City , MD
2023.07 - Current
- Managed accounts receivable and payable, determining business needs and encouraging growth
- Oversaw all staff, including hiring, training, scheduling, and performance reviews
- Utilized Microsoft Office for financial management and handled client correspondence
- Organized inventory for administrative and patient care needs
- Coordinate efforts with staff members to ensure efficient operation of the hospital
- Communicate effectively with pet owners to drive satisfaction and loyalty
- Utilize critical thinking and data analytics to address customer success issues and improve overall service.
Practice Manager
Somerset Regional Animal Hospital
Princess Anne , MD
2022.02 - 2023.07
- Collaborated with leadership to make sound management decisions for long-term success
- Executed finances through budget control strategies and monitored expenses
- Conducted policy review audits and ensured compliance with policies and procedures
- Managed inventory of supplies
- Directed recruitment, hiring, and training of personnel.
Inventory Manager
Somerset Regional Animal Hospital
Princess Anne , MD
2018.09 - 2023.06
- Presided over inventory management of drugs, supplies, and orders
- Maintained a weekly budget and evaluated costs to determine client pricing
- Communicated with suppliers and managed controlled substance orders
- Supervised Veterinary Technicians and aided veterinarians with procedures and treatments.
Licensed Veterinary Technician
Pocomoke Animal Hospital
Pocomoke , MD
2013.06 - 2018.09
- Assisted veterinarians with examinations, treatments, and surgeries
- Communicated medical history with clients and provided client education
- Administered medications, vaccines, and treatments and maintained pharmacy records
- Used diagnostic tools and provided care for hospitalized patients.
Education
Associate of Science in Veterinary Technology -
Delaware Technical and Community College
06.2013
Skills
- Client-focused communication
- Sales and promotion of veterinary products
- Veterinary medical knowledge
- Strong leadership and team management
- Financial management using Microsoft Office and QuickBooks
- Detail-oriented and organized
- Excellent multitasking abilities
Timeline
Hospital Manager
Precious Paws Animal Hospital
2023.07 - Current
Practice Manager
Somerset Regional Animal Hospital
2022.02 - 2023.07
Inventory Manager
Somerset Regional Animal Hospital
2018.09 - 2023.06
Licensed Veterinary Technician
Pocomoke Animal Hospital
2013.06 - 2018.09
Associate of Science in Veterinary Technology -
Delaware Technical and Community College
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