Jasmine A. Davenport
Charlotte,North Carolina
Summary
Motivated and people-focused professional with a proven track record of leading teams, enhancing customer experiences, and driving operational success in fast-paced, service-driven environments. Brings a solid foundation in leadership, client relations, and problem-solving, with a strong ability to coach teams, resolve escalated issues, and maintain high service standards. Eager to leverage diverse industry experience to lead and inspire a customer service team while advancing operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
General Manager
Sticks & Beans at Northlake
Charlotte, North Carolina
02.2021 - Current
- Lead and supervise a diverse team of 30+ employees, including security, servers, bartenders, barbacks, cigar tenders, and hookah associates—fostering a high-performance culture through consistent coaching, scheduling, and conflict resolution.
- Oversee all aspects of nightly operations, including booking and coordinating live entertainment (DJs, bands, and special events), ensuring seamless execution that increases weekly foot traffic and elevates the overall guest experience.
- Deliver exceptional customer service by resolving escalated guest concerns, personalizing VIP experiences, and managing high-volume table reservations—boosting customer satisfaction and loyalty.
- Manage profit and loss (P&L) responsibilities, control labor and inventory costs, analyze sales reports, and implement upselling strategies that contribute to a 15% increase in monthly revenue.
- Build vendor and community partnerships to support event marketing, negotiate performance contracts, and develop promotional initiatives, resulting in increased brand visibility and consistent weekend sell-outs.
Front of House Manager
Sticks & Beans at Northlake
Charlotte, North Carolina
01.2021 - Current
- Oversaw daily front-of-house operations, including staff supervision, guest relations, and shift coordination—consistently maintaining high service standards and contributing to a 20% increase in positive customer reviews.
- Trained and mentored new hires on company policies, service protocols, and POS systems, fostering a strong team culture and improving staff retention and performance.
- Recognized for leadership and operational excellence, resulting in a promotion to General Manager to oversee full venue operations, event planning, and strategic growth initiatives.
Assistant Manager
Sticks & Beans at Northlake
Charlotte, North Carolina
01.2021 - Current
- Supported daily operations and staff coordination, stepping in as shift lead, resolving guest issues, and ensuring smooth service flow—demonstrating reliability and leadership under pressure.
- Earned promotion to Front of House Manager after consistently exceeding performance expectations, optimizing team efficiency, and improving guest satisfaction scores through hands-on leadership and team development.
Bartender
Sticks & Beans at Northlake
Charlotte, North Carolina
01.2021 - Current
- Efficiently prepared and served patrons in a high-energy, high-volume environment while maintaining accuracy, speed, and top-tier customer service.
- Built strong rapport with diverse clientele, managed large tabs, and collaborated seamlessly with barbacks and servers to ensure smooth service flow during peak hours and special events.
Substitute Teacher
Kelly Educational Staffing Services
Charlotte, North Carolina
12.2019 - 02.2021
- Assigned to a variety of schools and grade levels, demonstrating adaptability and professionalism while quickly integrating into new classroom environments.
- Implemented teacher-provided lesson plans and maintained classroom order, ensuring continuity of instruction and a safe, respectful learning environment.
- Built positive rapport with students and faculty, fostering trust and effective communication while supporting student engagement and learning.
- Maintained accurate records and provided end-of-day reports, ensuring seamless communication between substitute and regular classroom teachers.
Research Remediator
Wells Fargo
Charlotte, North Carolina
01.2016 - 07.2019
- Conducted in-depth reviews of financial transactions and customer accounts to identify, investigate, and resolve discrepancies or compliance-related issues with accuracy and efficiency.
- Collaborated with internal departments and external clients to research and remediate escalated cases, ensuring timely resolution while maintaining regulatory compliance and documentation standards.
- Utilized multiple banking systems and tools to track case progress, analyze data, and provide detailed reports for audit and quality assurance purposes.
Premier Phone Banker
Wells Fargo
Charlotte, North Carolina
01.2016 - 07.2019
- Delivered high-touch service to Premier and high-net-worth clients, resolving complex banking needs and providing tailored financial solutions with professionalism and discretion.
- Built long-term client relationships by proactively identifying opportunities for product education, cross-selling, and deepening account engagement based on individual financial goals.
- Consistently exceeded performance metrics, including customer satisfaction, call quality, and compliance, while handling a high volume of inbound and outbound calls.
Phone Banker I
Wells Fargo
Charlotte, North Carolina
01.2016 - 07.2019
- Provided exceptional phone-based customer support, assisting clients with account inquiries, transactions, fraud prevention, and banking solutions in a high-volume call center environment.
- Maintained strict adherence to banking regulations and confidentiality protocols, ensuring compliance with Wells Fargo policies and federal financial guidelines.
- Educated customers on banking products and digital services, identifying opportunities to improve their financial well-being while meeting performance and quality assurance goals.
Customer Service Representative
Carolinas Medical Center
Charlotte, North Carolina
10.2014 - 01.2016
- Provided front-line support to patients regarding billing inquiries, insurance coverage, and payment options, delivering clear and empathetic service in alignment with healthcare compliance standards.
- Collaborated with internal billing teams and insurance companies to research and resolve account discrepancies, ensuring timely and accurate claims processing.
- Maintained thorough documentation of all patient interactions and upheld strict confidentiality in accordance with HIPAA regulations, contributing to a smooth and compliant revenue cycle process.
Education
Associate of Applied Science - Surgical Technology
Southeastern College
Charlotte, NC 04.2025 - 08.2025
Esthetics Program (Licensed Esthetician) -
Aveda Arts & Sciences Institute Charlotte
CharlotteBusiness Coursework completed -
Central Piedmont Community College
Skills
- Team Leadership & Staff Development
- Client-Focused Communication
- Conflict Resolution & Problem Solving
- Time Management & Multitasking
- Customer Service Excellence
- Skincare Knowledge & Wellness Education
Timeline
Associate of Applied Science - Surgical Technology
Southeastern College
04.2025 - 08.2025
General Manager
Sticks & Beans at Northlake
02.2021 - Current
Front of House Manager
Sticks & Beans at Northlake
01.2021 - Current
Assistant Manager
Sticks & Beans at Northlake
01.2021 - Current
Bartender
Sticks & Beans at Northlake
01.2021 - Current
Substitute Teacher
Kelly Educational Staffing Services
12.2019 - 02.2021
Research Remediator
Wells Fargo
01.2016 - 07.2019
Premier Phone Banker
Wells Fargo
01.2016 - 07.2019
Phone Banker I
Wells Fargo
01.2016 - 07.2019
Customer Service Representative
Carolinas Medical Center
10.2014 - 01.2016
Esthetics Program (Licensed Esthetician) -
Aveda Arts & Sciences Institute Charlotte
Business Coursework completed -
Central Piedmont Community College