Eileen Shekman
Hamden,CT
Summary
Operations-focused General Manager with over a decade of leadership experience and 22 years in the service industry. Proven track record of driving profitability, improving operational efficiency and elevating customer experience. Skilled at building and leading high-performing teams through hands on training, accountability, and process optimization. Adept in operating in fast paced environments and willing to step in wherever needed to ensure success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Sherkaan Indian Street Food
04.2019 - Current
- Direct full P&L ownership, optimizing food, beverage, and labor costs to maximize profitability.
- Launched a new catering program, increasing annual revenue by 28% and expanding market reach.
- Oversee daily financial operations including cash management, payroll, and budgeting using QuickBooks.
- Manage scheduling, inventory, and vendor coordination to ensure efficient day-to-day operations.
- Implemented structured training and accountability systems to boost team performance and retention.
General Manager
Bull and Swine
06.2016 - 02.2019
- Led all hiring, training, and scheduling for front and back of house teams.
- Strengthened operational consistency by refining staffing and scheduling practices.
- Managed inventory and ordering processes to maintain budget compliance.
- Enhanced social media strategies to elevate customer engagement and increased brand visibility.
Manager
Meat & Co
10.2014 - 06.2016
- Collaborated with culinary leadership to create new menu items and specials, enhancing customer offerings and driving revenue growth.
- Oversaw cash handling processes, ensuring adherence to financial controls and safeguarding assets.
- Contributed to product innovation by conducting research and development initiatives, leading to improved offerings.
Education
BA - Merchandising Management
Fashion Institute of Design and Merchandising
Los Angeles, CA01-2005
Skills
- P&L Management & Cost Control
- Team Leadership & Staff Development
- Operational Efficiency & Process Improvement
- Inventory & Vendor Management
- Staff Management
- Customer Experience & Retention
- Payroll, Scheduling & Budgeting
- Microsoft Office Suite & POS Systems
Certification
- ServSafe Certified
- CPR/First Aid Certificate
Timeline
General Manager
Sherkaan Indian Street Food
04.2019 - Current
General Manager
Bull and Swine
06.2016 - 02.2019
Manager
Meat & Co
10.2014 - 06.2016
BA - Merchandising Management
Fashion Institute of Design and Merchandising