Jillian La Rosa
Agoura Hills,US
Summary
Dedicated first generation college graduate with a Bachelor's Degree in Psychology at California State University, Northridge. Planning to further my education in medicine by going into a future PA program. Equipped with strong interpersonal skills and a passion for patient care. Experienced in fast-paced environments, demonstrating ability to multitask and work under pressure. Proven skills in both business and medical settings: including experience as medical assistant, certified phlebotomy technician, hospice intern, sales, real estate and even event planning. Skilled in fostering positive relationships through exceptional listening skills and an outgoing personality. Eager to advance my background and skills in medicine.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Dermcare Management - Skin and Beauty Center
Westlake Village, CA
10.2025 - Current
- Room patients by obtaining thorough medical and dermatologic history, documenting chief complaints, and updating intake in the EMR.
- Scribe patient encounters by accurately documenting exams, procedures, and treatment plans to support provider workflow.
- Prepare and send prescriptions on behalf of providers, ensuring accuracy in medication selection, dosage, and instruction.
- Assist in all medical procedures: full-body skin exams, biopsies, excisions (lipomas, cysts, skin cancers), extractions, warts, skin tag removals.
- Assist in the full process of MOHs surgery, including: sterile setup, instrument preparation, hands on procedural support, and maintaining patient comfortability.
- Support in surgical procedures from start to finish by assisting with both excisions and MOHs cases: prepping the skin, blotting, cutting sutures, aiding in closures, and properly bandaging patients post-procedure.
- Provide pre- and post-operative patient care, including clear wound care instructions and follow-up guidance.
- Removing sutures in clinic.
- Assist with cosmetic dermatology procedures including IPL laser, Excel V laser, Botox, dermal fillers, sclerotherapy, microneedling, PRP, and chemical peels.
- Drawing blood for PRP procedures.
- Maintain infection control by cleaning and sterilizing instruments and following clinic safety and sanitary standards.
- Clean and prepare rooms efficiently to support a high-volume, fast-paced clinic.
- Manage inventory by restocking supplies and preparing rooms for both medical and cosmetic procedures.
- Accurately document charts, submit orders, coordinate labs/pathology specimens, and track results.
- Obtain prior authorizations and communicate with insurance providers to ensure timely patient care.
- Provide patient-centered support by addressing concerns, assisting during procedures, and ensuring a comfortable clinical experience.
Receptionist/Medical Assistant
Ruth Swissa Medical Spa
Calabasas, CA
08.2025 - 10.2025
- Manage receptionist duties: phone calls, scheduling, patient check-in/out.
- Verify completion of patient documents before procedures.
- Escort patients for numbing and prep treatment rooms.
- Communicate with clients via confidential desktop iMessage for bookings, consultations, questions/concerns and follow-ups.
- Send appointment reminders and follow-up messages.
- Advise on services and products (Botox, fillers, lasers, skin treatments, weight loss medication, permanent makeup).
- Knowledgeable on procedures, pricing, and post-care instructions to support patient education.
- Package and process product orders for pickup/fulfillment.
- Assist Nurse and PA with patient care and procedure preparation.
- Contribute to social media content creation.
- Balance front and back office responsibilities in a fast-paced aesthetics environment.
Lead Receptionist/General Sales Associate
European Wax Center
Granada Hills
04.2024 - 07.2025
- Greet guests in a warm and friendly manner.
- Check guests in and out, answer calls, book reservations.
- Sell wax packages and up sell products.
- Know the pricing for wax services, packages, products.
- Handle money and close the register.
- Open and close the center.
Undergraduate Research Student
California State University, Northridge
Northridge, CA
01.2025 - 05.2025
- Research methods in psychology which introduced different types of principles, design and various techniques to conduct psychological research.
- Hands on experience that included field research projects where learned methodologies are applied in order to conduct research.
- Created a research study that was conducted and tested throughout the whole semester by various college students at the California State University, Northridge.
- Studied various research designs before picking a topic to conduct research on throughout the semester. Designs included: experimental, non-experimental or quasi- experimental.
- Logics and ethical standards, data analysis, critical thinking and APA style formatting were important factors in creating a strong study over the course of 4 months.
Phlebotomist
Phlebotomy Training Specialists
Van Nuys
02.2025 - 04.2025
- Responsible for drawing, collecting and sending patients blood to lab for various testing.
- Understand all precautions and know all sanitary measures.
- Understand each lab order and order of draw.
- Answer all patients questions and concerns.
- Properly label and chart blood samples.
Intern
Oakhurst Hospice Company
Westlake Village
08.2023 - 04.2025
- Learn about end of life patient care.
- Shadowed and assisted hospice nurse by taking notes and vital signs.
- Ensured the patients were comfortable.
- Met families and communicated patients needs.
Education
Bachelor's of Science - Psychology/Pre-Medicine
California State University, Northridge
05-2025
Skills
- Goal-Oriented
- Team Player
- Problem-Solving
- Time Management
- Attention to Detail
- Trustworthy
- Flexible
- Professional
- Listening Skills
- Multi-tasking
- People Skills
- Outgoing Personality
- Sales Strategies
- Cash Handling
Affiliations
Kappa Kappa Gamma, California State University, Northridge
Positions:
- Risk Prevention Chair
- Recruitment Counselor
Timeline
Medical Assistant
Dermcare Management - Skin and Beauty Center
10.2025 - Current
Receptionist/Medical Assistant
Ruth Swissa Medical Spa
08.2025 - 10.2025
Phlebotomist
Phlebotomy Training Specialists
02.2025 - 04.2025
Undergraduate Research Student
California State University, Northridge
01.2025 - 05.2025
Lead Receptionist/General Sales Associate
European Wax Center
04.2024 - 07.2025
Intern
Oakhurst Hospice Company
08.2023 - 04.2025
Bachelor's of Science - Psychology/Pre-Medicine
California State University, Northridge
Other
Job Experiences:
- Texture Wedding and Event Planning - Lead Coordinator/Assistant
- Wood Ranch BBQ and Grill
- Crawford's Social
- Trusted baby sitter, pet sitter and home sitter