Jillian Lucas
Orangeburg,SC
Summary
SUMMARY STATEMENT - Seeking a main full-time position that offers challenges utilizing interpersonal skills. Dedicated and dependable relationship-builder with excellent organizational strength and superior work ethic. Looking to bring an upbeat and energetic personality to any role that requires customer service. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Waitress
Chestnut Grill
03.2023 - Current
- Greeted guest in courteous and respectable manner.
- Increased sales by 10% in few days
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Gives memorable experience for guest to not only come back but recommend others.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Front DeskAgent
Springhill Suites Marriott
04.2021 - 09.2022
- Completed late check-ins and directed guests to rooms and facilities to over 50 guests per day.
- Introduced customers to resort amenities with pleasant and helpful demeanor
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Enforced policies and procedures to increase efficiency
- Increased customer loyalty with exceptional communication skills and personalized service.
Cashier
Hoagies
01.2019 - 08.2019
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items, and join reward programs
- Addressed customer needs and made product recommendations to increase sales
- Operated cash register to record transactions accurately and efficiently
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
Education
Associate of Science - Dental Hygiene
Midlands Technical College
West Columbia, SC12.2027
High School Diploma -
Orangeburg- Wilkinson High School
Orangeburg06.2018
Skills
- Problem-solving
- Organization
- Creativity
- Teamwork
- Effective Communication
- Flexibility
Timeline
Waitress
Chestnut Grill
03.2023 - Current
Front DeskAgent
Springhill Suites Marriott
04.2021 - 09.2022
Cashier
Hoagies
01.2019 - 08.2019
Associate of Science - Dental Hygiene
Midlands Technical College
High School Diploma -
Orangeburg- Wilkinson High School