Jillian Swiderski
Hamburg,US
Summary
Dynamic professional with a strong background in healthcare management and operational efficiency. Focused on enhancing patient outcomes, evidenced by an 8% reduction in hospital readmissions. Expertise includes team leadership, strategic planning, and fostering a positive work culture to drive client satisfaction and staff retention.
Overview
24
24
years of professional experience
Work History
Patient Access Supervisor
Mercy Buffalo Hospital
Buffalo, US
04.2022 - Current
- Catholic Health
- Oversaw Patient Access functions, including preregistration, registration, admissions, insurance verification, prior authorizations, point of service (POS) collections, and daily operations to enhance care delivery for inpatient, outpatient, and emergency department patients across Catholic Health.
- Managed, trained, and coordinated day-to-day operations of Patient Access services, supervising associates across multiple locations to ensure effective service delivery.
Project Manager
Erie County Medical Center
Buffalo, US
08.2021 - 04.2022
- Develop comprehensive long- and short-term project plans with milestone targets.
- Conducted client meetings to clarify project requirements and specifications, ensuring alignment with client expectations.
- Assign project tasks to team members based on expertise and capabilities.
- Liaised between project teams to foster cohesive collaboration and streamline communication.
- Maintained regular communication with leadership to ensure project alignment with organizational objectives.
- Implement quality control measures to uphold standards.
- Modify project schedules and goals in response to changing needs or financial considerations.
- Provided medical care to patients in a clinical setting.
- Achieved an 8% reduction in hospital readmissions, enhancing patient outcomes and optimizing healthcare resource utilization.
Practice Manager
Hamburg Family Medicine and Springville Primary Care
Hamburg, US
04.2020 - 08.2021
- Supervised office staff, ensuring alignment with physician's clinical direction to enhance patient care.
- Directed development and implementation of organizational procedures and communication controls for improved operational efficiency.
- Decreased employee turnover rates while simultaneously enhancing Gap scores, indicating a significant improvement in staff retention and overall organizational performance.
- Implemented management best-practices to enhance effectiveness.
- Selected, trained, and developed team members.
- Prioritized staff engagement and fostered positive workplace culture for better patient care.
- Ensured compliance with established policies, procedures, and objectives.
- Provided support leveraging available tools and resources to optimize team performance.
- General Physician PC
Patient Services Supervisor
Quest Diagnostics
Amherst, US
08.2007 - 04.2020
- Supervised a team of 30-35 staff, managing scheduling for 10-12 Patient Service Centers and payroll.
- Provided comprehensive training on policies and procedures and conducted interviews for hiring decisions.
- Performed probationary and yearly performance evaluations, implementing corrective action when needed.
- Analyzed data on patient counts, wait times, staff productivity, and staffing levels to identify trends and inform operational decisions.
- Performed direct observations and provided feedback on phlebotomy techniques and patient interactions to enhance service quality.
- Ensured customer service satisfaction by addressing inquiries promptly and resolving conflicts through transparent communication.
- Assisted patients after hours by addressing urgent inquiries and concerns and supported Patient Service Center coverage.
- Visited clients and physicians to strengthen relationships and ensure effective communication with clients and physicians.
Area Manager
Halstead Communications
Orchard Park, US
12.2002 - 08.2007
- Accountable for meeting company metrics (Quarterly and Annual Goal).
- Led Technician Supervisors and Office Supervisor to enhance employee management and performance.
- Monitored employee performance and enforced disciplinary actions as necessary to maintain team standards.
- Coached Technician Supervisors to identify and schedule technicians for targeted technical training.
- Coordinated weekly reports and reviewed with the Technician Supervisors.
- Managed weekly payroll.
- Conducted interviews and selected qualified candidates for open positions.
- Promoted from Admin Assistant (2002-2003) to Supervisor (2003-2006) prior to promotion to Area Manager.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT07-2026
Gustav Kaiser Training -
Six Sigma Green Belt Training -
Skills
- Healthcare compliance
- Insurance verification and patient registration
- Revenue cycle management
- Patient engagement
- Project management
- Data analysis
- Client relationship management
- Performance evaluation
- Team leadership
- Strategic planning
- Customer service
- Communication and MS Office
- Appointment management
Core Profiencies
- Team Leadership
- Staff Management
- Strategic Planning
- Training & Development
- Customer Service
- Stakeholder Engagement
- Performance Evaluation
- Conflict Resolution
- Continuous Improvement
- Client Relationship Management
- Communication Skills
Timeline
Patient Access Supervisor
Mercy Buffalo Hospital
04.2022 - Current
Project Manager
Erie County Medical Center
08.2021 - 04.2022
Practice Manager
Hamburg Family Medicine and Springville Primary Care
04.2020 - 08.2021
Patient Services Supervisor
Quest Diagnostics
08.2007 - 04.2020
Area Manager
Halstead Communications
12.2002 - 08.2007
Bachelor of Science - Health Administration
Western Governors University