Jillian Marshall
Meridian,ID
Summary
Dedicated housing compliance specialist with nine years of experience in the affordable housing sector and residential property management, adept at navigating complex regulatory environments to ensure strict adherence to industry standards. Proven ability to leverage extensive knowledge and skills to adapt and thrive in the evolving housing market, driving innovative solutions that align with organizational goals and community needs. Committed to continuous learning and professional growth, staying informed of trends and best practices in the dynamic landscape of housing services.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Affordable Housing Compliance Partner
RealPage
Richardson, TX
02.2023 - 07.2026
- Evaluated certifications for affordable rental housing programs across multiple states to ensure adherence to local, state, and federal regulations.
- Executed accurate processing of two dozen files daily, ensuring compliance with established standards.
- Facilitated problem-solving initiatives as a member of the peer review support group to ensure compliance with program regulations.
- Streamlined recommendation submissions to site partners using AI tools, resulting in improved clarity of requests and expedited processing for move-ins and certifications.
- Fostered strategic relationships with site partners to identify potential for sustained and expanded partnerships with RealPage.
- Provided exceptional service to clients, fostering enduring relationships that contributed to the retention of a leading property management company.
Occupancy Specialist
The Housing Company
Boise, ID
07.2018 - 02.2023
- Oversaw compliance with LIHTC, HUD, and other affordable housing program requirements for ten properties encompassing approximately 500 units.
- Analyzed property data to prepare certifications, implementing necessary corrections to enhance accuracy of income assessments.
- Provided clarifications to property managers on HUD 4350 handbook and state regulatory compliance.
Resident Property Manager
Courtyards
Nampa, ID
11.2017 - 07.2018
- Reviewed and validated resident applications to maintain compliance with income qualifications and selection regulations for 214-unit Low Income Housing Tax Credit (LIHTC) properties.
- Conducted thorough preparation of tenant income certifications to uphold tax credit eligibility standards.
- Facilitated timely and professional handling of maintenance requests and tenant grievances to enhance resident satisfaction.
Education
BS – Pharmacy - Pharmacy
Massachusetts College of Pharmacy
Boston01-1998
BA – English - English Language And Literature
University of Connecticut
Storrs06-1992
Skills
- Skilled in adapting to various software applications
- Willingness to embrace new tasks
- Customer relationship building
- Adept at utilizing Microsoft Office tools
- Collaboration and teamwork
- Effective conflict resolution
- Attentive listening
Certification
- LIHTC Property Compliance
- Multifamily Housing Specialist
Timeline
Affordable Housing Compliance Partner
RealPage
02.2023 - 07.2026
Occupancy Specialist
The Housing Company
07.2018 - 02.2023
Resident Property Manager
Courtyards
11.2017 - 07.2018
BS – Pharmacy - Pharmacy
Massachusetts College of Pharmacy
BA – English - English Language And Literature
University of Connecticut