Job S. Polk
Portland
Summary
Results-oriented data management professional with extensive experience in ensuring data accuracy, integrity, and security. Proven ability to collaborate effectively with cross-functional teams to achieve organizational goals while adapting to evolving needs. Expertise includes database management, data analysis, and process optimization, driving efficiency and innovation. Recognized for a reliable, results-driven approach that thrives in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Compliance & Data Management Coordinator/Primary Care Patient Navigator (PAS Resource Specialist)
Primary Care & Population Health, OHSU
12.2018 - Current
- Connect Adventist patients with in-network Primary Care providers and services. I advocate for patients by removing barriers while investigating opportunities on their behalf consistently focusing on advancing health equity through outreach. Report to Director of Population Health and System level administration what issues may be hindering patients in order to shape future network development to improve care provided to our patients. I also identify those patients with Care Gaps associated with their Health Maintenance by data sets provided by patient’s health insurance. By following HEDIS guidelines, I am to assure effectiveness of care for each patient. Helped start a Hep C pilot for patient in our community my team observed a need for. Assist patient's in Comprehensive Medication Management w/ help from our Clinic pharmacist. Schedule Hierarchical Condition Categories appointment's for patient's that have been identified the need by one’s health coverage.
PAS Specialist
Clinical Transplant Services, OHSU
11.2015 - 12.2018
- Answer and triage incoming telephone calls from multi-organ transplant programs. Use EPIC Phoenix functionality to process requested lab orders. Use EPIC to document lab results and track status of results in EPIC; receive and enter laboratory data, records management. Manage hospitalization encounters. Communicate with Dialysis units regarding wait listed patients.
Program Coordinator
African American Health Coalition
01.2013 - 01.2014
- Assisted in coordination of the Educational Program to Increase Colorectal Cancer Screening (EPIC). Contact and visited individuals who qualified for the program, secured event space, and helped to facilitate the event. Promoted AAHC programs such as Diabetes Self-Management. Conducted outreach and enrollment for Cover Oregon. Participated in several Cover Oregon events to represent AAHC and sign people up for insurance.
Medical Customer Service Representative
Choice Medical Supplies
01.2000 - 01.2004
- Requested prescriptions from wound, ostomy and diabetic doctors to satisfy regulations. Complied with Federal and State criteria to satisfy insurance policies that would insure company payment for supplies sent. Assisted customers with getting the correct supplies. Updated patient ICD-9, provider and insurance information.
Health Benefits Coordinator
Birch & Davis Health Management Corporation
01.1999 - 01.2000
- Consulted and enrolled families into New Jersey Kid Care. Processed and determined eligibility based on state regulations including family size, income, and other insurance coverage in comparison with the Federal Poverty level.
Education
Bachelor of Science (BS) - Health Studies- Community Health Education
Portland State University
Portland, OR01.2014
Associate of Arts (AA) - undefined
Portland Community College
Portland, OR01.2011
Skills
- Proficiency in analyzing healthcare quality metrics
- Understanding of population health principles
- Working knowledge of concepts of community health and social determinants of health
- Experienced in MS Office applications
- Healthcare administrative experience
- Skilled at adapting quickly to dynamic work conditions
- Experienced in medical terminology documentation
- Skilled in fostering collaborative relationships in healthcare settings
- Experience working with multi-line phones
- Exceptional customer service and interpersonal skills
- Ability to manage multiple priorities, prioritize workload, meet deadlines and urgent patient, physician and system needs
- Precision in team settings with limited oversight
Accomplishments
Piloted a Hep C program for our community that resulted in multiple patients being treated and cured.
Timeline
Compliance & Data Management Coordinator/Primary Care Patient Navigator (PAS Resource Specialist)
Primary Care & Population Health, OHSU
12.2018 - Current
PAS Specialist
Clinical Transplant Services, OHSU
11.2015 - 12.2018
Program Coordinator
African American Health Coalition
01.2013 - 01.2014
Medical Customer Service Representative
Choice Medical Supplies
01.2000 - 01.2004
Health Benefits Coordinator
Birch & Davis Health Management Corporation
01.1999 - 01.2000
Associate of Arts (AA) - undefined
Portland Community College
Bachelor of Science (BS) - Health Studies- Community Health Education
Portland State University